JMail created emails coming in blank :(

mafoo · **JMail created emails coming in blank :( -** 08-06-2007, 09:03 AM

Hello

We have a jmail form which submits tickets to one of our queues. However when the email is in eSupport, it comes in blank. If Outlook is used to email a queue, it works fine. Any idea what maybe causing this?

Cheers,

Matt

craigbrass · 08-06-2007, 09:15 AM

That is an odd one. If they view fine on the server, they should pipe in correctly. Submit a ticket at http://support.kayako.com and they will look into it for you.

mafoo · 08-06-2007, 09:19 AM

I'm talking to them now. The forms have been working fine for 2 years with another support ticket package :/ So really not sure what is going. Thank you.

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mafoo Offline New Member Posts: 10 Join Date: Jun 2007	JMail created emails coming in blank :( - 08-06-2007, 09:03 AM Hello We have a jmail form which submits tickets to one of our queues. However when the email is in eSupport, it comes in blank. If Outlook is used to email a queue, it works fine. Any idea what maybe causing this? Cheers, Matt

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	08-06-2007, 09:15 AM That is an odd one. If they view fine on the server, they should pipe in correctly. Submit a ticket at http://support.kayako.com and they will look into it for you. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mafoo Offline New Member Posts: 10 Join Date: Jun 2007	08-06-2007, 09:19 AM I'm talking to them now. The forms have been working fine for 2 years with another support ticket package :/ So really not sure what is going. Thank you.