Media Temple

[jonathanbloom]

I'm in the process of setting up an account on Media Temple and was curious if anyone had any tips on piping.

I can't seem to find out how to pipe email to my helpdesk on the new server. I'm on the Grid Servers, but can get a dedicated Media Temple server for the helpdesk if needed.

I tried the plesk instructions, but no directory existed when I SSHed in.

/var/qmail/mailnames/DOMAIN.com/.qmail-helpdesk is the directory I tried.

[supportskins]

Are you sure they are using PLESK? Have you tried configuring sendmail since qmail does not exists.

[jonathanbloom]

Good idea about sendmail.

I SSHed into my server and tried CDing into the /etc/aliases (because that's what the documentation said and /etc exists) and it told me there is no such directory. What am I doing wrong?

Thanks for your help, I greatly appreciate this.

[supportskins]

Does /var/qmail/mailnames/ exist or that too does not exist?

EDIT:
Or one more thing, I do not think you can cd to /etc/aliases

Try

vi /etc/aliases
or
nano /etc/aliases

Also try (try this first, I think you did a cd for this as well)
nano /var/qmail/mailnames/tniwwtserver.com/.qmail-helpdesk
or
vi /var/qmail/mailnames/tniwwtserver.com/.qmail-helpdesk

[jonathanbloom]

OK, I got into both files, I'm trying to edit the vi file. What's the command to initiate edit? I'm using the Mac terminal.

Does it matter if Terminal says this is a new file?

Edit: Figured it out, now testing the files you mentioned. Found out at http://ss64.com/osx/

[jonathanbloom]

I did the vi on both files and it couldn't save the vi /var/qmail/mailnames/DOMAIN.com/.qmail-helpdesk file and when I did vi /etc/aliases it said "Warning, Editing A Read Only File"

[SteveLV702]

try nano instead of vi nano is alot easier to use and make sure you logged in as root.. any other user account will not have the correct permissions to save it..

If using nano and your on a mac once your done editing the file hit Ctrl+x to save the file and exit.

[jonathanbloom]

Therein lies my problem, I can't login as the root user on the account. I can add a server to my account so I can login as root. Is there a way around this?

Edit: I just got an additional server to login as root.

[jonathanbloom]

I setup an account using the Plesk email setup that's for helpdesk AT domain DOT com. I then did edited/var/qmail/mailnames/DOMAIN.com/.qmail-helpdesk and added "| php-q /var/www/vhosts/DOMAIN.com/httpdocs/cli/index.php" to the file. Then I saved it and added an email address that forwarded to the email I setup. I've emailed the above email address and nothing is showing up in my helpdesk queue. I also tried the whole process without adding anything to the mail accounts in plesk and got a account not created email message in reply.

Here's MediaTemple's KB article on system paths on DV 3.5 servers.
http://kb.mediatemple.net/questions/663/System+Paths

Edit: Got my issue resolved. Documenting this in case anyone else is wondering how to get it to work. I was searching google and found http://forum.parallels.com/showthread.php?t=56070 and they mentioned something like "/var/qmail/mailnames/DOMAIN.com/helpdesk/.qmail" and sure enough I opened the file and it had stuff in it. I then added what Kayako's manual said but without quotes and saved it. I also had to modify cli/index.php and change the top path to MediaTemple's PHP path. I also had to CHMOD httpdocs to 755 otherwise I got permission denied errors. I sent an email to the address and IT WORKED!

Thanks to everyone who helped me. Your help is greatly appreciated!

[supportskins]

Good to know the issue is resolved