Parser Help

Dave00 · **Parser Help -** 01-01-2008, 07:17 AM

I am trying to create a mail parser queue,

I have entered the correct information in the queue, I have set up a scheduled task on my Kayako server.

when checking the cron job status I get the following error

Warning: imap_open() [function.imap-open]: Couldn't open stream {ex1.maxitrans.com.au:143/imap/notls}INBOX in C:\Inetpub\wwwroot\helpdesk\modules\parser\cron_pa rser.php on line 84
array(1) { [0]=> string(50) "Can't connect to mailserver.company.com.au,143: Refused" } Total Messages
Rejected Messages:
Accepted Messages:

I have checked the scheduled tasks task log in the Kayako admin interface and it shows that POp3/IMAP fetching is running.

IMAP is enabled in PHP.ini.

I am running the following setup Windows 2000, IIS5, PHP 5.2.3, MYSQL5, Kayako owned 3.11.01

supportskins · 01-01-2008, 07:35 AM

The error suggest the Mail Queue information which you have entered is incorrect. You might want to recheck it.

Dave00 · 02-01-2008, 04:48 AM

I have checked the settings for the mail queue and even recreated it but I am still getting the same error.

Our mail server is not on the same server that Kayako is on, could this be a issue? As its been suggested in previous posts.

supportskins · 02-01-2008, 05:30 AM

No that should not be an issue. Try using the same settings and access your POP3 account from mail2web.com - Pick Up Your Email. If it works and the issue persists with Kayako then I suggest you create a support ticket from the Kayako Members Area.

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supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	01-01-2008, 07:35 AM The error suggest the Mail Queue information which you have entered is incorrect. You might want to recheck it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Dave00 Offline New Member Posts: 8 Join Date: Aug 2007	02-01-2008, 04:48 AM I have checked the settings for the mail queue and even recreated it but I am still getting the same error. Our mail server is not on the same server that Kayako is on, could this be a issue? As its been suggested in previous posts.