Are piped messages lost when service is down?

lcrowell · **Are piped messages lost when service is down? -** 25-02-2008, 03:22 PM

We experienced some downtime and it's not clear whether incoming msgs (piped) were lost when the Apache service was not running. Might anyone know the answer to this? Also, if piped email is lost when the service is unavailable, might anyone recommend a good backup plan?

Any help would be appreciated. Thanks!

supportskins · 25-02-2008, 03:59 PM

Your mails will be accepted if your mail server is reachable and running, if not mails will be rejected.

craigbrass · 25-02-2008, 04:58 PM

If your server is "hard down" then the sending mail server generally queues the mail for 24 hours and then tries again. Most servers continue for 3 days and then, if it is still down, sends a rejected email back to the sender.

lcrowell · 25-02-2008, 06:10 PM

Thanks to you both!

craigbrass · 25-02-2008, 06:25 PM

Your welcome. Glad I could be of assistance.

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lcrowell Offline New Member Posts: 5 Join Date: Oct 2007	Are piped messages lost when service is down? - 25-02-2008, 03:22 PM We experienced some downtime and it's not clear whether incoming msgs (piped) were lost when the Apache service was not running. Might anyone know the answer to this? Also, if piped email is lost when the service is unavailable, might anyone recommend a good backup plan? Any help would be appreciated. Thanks!

supportskins Online Senior Member Posts: 3,569 Join Date: Aug 2006 Location: Mumbai, India	25-02-2008, 03:59 PM Your mails will be accepted if your mail server is reachable and running, if not mails will be rejected. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	25-02-2008, 04:58 PM If your server is "hard down" then the sending mail server generally queues the mail for 24 hours and then tries again. Most servers continue for 3 days and then, if it is still down, sends a rejected email back to the sender. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

lcrowell Offline New Member Posts: 5 Join Date: Oct 2007	25-02-2008, 06:10 PM Thanks to you both!

craigbrass Offline Senior Member Posts: 5,401 Join Date: Jun 2005 Location: Cumbria, UK	25-02-2008, 06:25 PM Your welcome. Glad I could be of assistance. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger