piping doesnt work i think :(

[zandar]

hello
i know this was arguaed many times in here but i must ask this :S

here is things i ve done. successively
1- i registered a mail adress. support@mycompany.com
2- i logged in to my cpanel/mail/forwarders/add forwarder. and typed support@mycompany.com --> |/home/***/public_html/support/cli/index.php
3- i logged in to supportsuite admin panel. i inseted mail queue for support@mycompany.com
4- i send a test mail from another mail adress to support@mycompany.com
5- there snt any tickets created and i havent get any response from support@mycompany.com

NOTE: if i submit ticket manually from supportsuite homapage as a user, ticket will create and i get response from support@mycompany.com

pls help me or i ll cry

[supportskins]

Check your sever maillog for any reported errors also make sure you have chmoded /cli/index.php to 755.

[zandar]

i tried also in chmmod 777. but i havent got failure msg after sending mail.

[zandar]

i got a msg now like this:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |\
generated by support@mycompany.com
...

??

[bear]

" pipe to |\"
That implies the path to the cli file begins with a backslash "\" instead of a forward slash "/". Might want to check that.

[zandar]

i tried with backslah
i piped it with: |\home\******\public_html\support\cli\index.php

but i got this msg after sending mail:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |home****public_htmlsupportcliindex.php
generated by support@mycompany.com

------ This is a copy of the message, including all the headers. ------

.....

??

[supportskins]

It should be |/home/******/public_html/support/cli/index.php and *not* |\home\******\public_html\support\cli\index.php. Probably you didn't read/understand bear's post.