Piping and forwarding issues

[mjormakka]

Hello,

Here's the setup:

My customer has an e-mail account support@customer.com on their server and I have a e-mail queue set up for e-mail address customer@mysupportcenter.com on my server. I have also instructed my customer to forward all e-mail from their support@customer.com to my customer@mysupportcenter.com.

However when my customer sends a support request to support@customer.com, it arrives to the mail box of the customer@mysupportcenter.com, but it is not created as ticket at all. Moreover sending a support request directly to customer@mysupportcenter.com works fine.

Where could the problem be? Have I configured something wrongly or is this a bug or a feature of Kayako eSupport?

[Sheep]

Create a second email queue with support@customer.com checkin the customer@mysupportcenter.com mailbox

[mjormakka]

That works. Thank you!