Piping issue - URGENT

chrisarmer · **Piping issue - URGENT -** 22-09-2008, 10:39 PM

Right now all my customers are getting the following msg when they send emails to the support system (I am running the newest stable version 3.30.02):

This is the Postfix program at host support.gigenet.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster> If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program <support@support.gigenet.com>: Command died with status 255: "php /home/kayako/public_html/cli/index.php". Command output: PHP Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 22 Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 22 PHP Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 46 Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 46

I've tried just about everything I can to get this fixed but to no avail. Is there any fresh ideas on how to fix this issue?

**Jamie Edwards** · 22-09-2008, 10:49 PM

Hi Chris,

What has changed on your webserver recently to cause this? What have you tried to fix it so far, and have you submitted a support ticket?

**Jamie Edwards** · 22-09-2008, 10:56 PM

Hi Chris,

Please set your PHP reporting level (usually in your php.ini configuration file) to:

Quote:

E_ALL & ~E_NOTICE

It appears as though your PHP is set to report everything (notices, warnings and errors). A PHP notice is being generated here (which Postfix does not know what to do with), and causing it to trigger this error of its own. The notice itself is nothing to be concerned about, and needs to be silenced.

chrisarmer · 23-09-2008, 02:51 PM

Jamie,

I had done that yesterday but it still says:

Command died with status 255: "php /home/kayako/public_html/cli/index.php".

I can clear the notices quite easily.

chrisarmer · 23-09-2008, 02:54 PM

Oh and I have tried a great many things to fix this. The only thing that was changed on the server was the fact that I upgraded the version from 3.20.02 to 3.30.02. Everything worked fine after the upgrade and I was notified of this issue a few days afterwards. This wasn't occuring over the weekend.. Something must have triggered the change.

I even tried replacing the cli/index.php file with a few other versions with the same results. It could be a server problem but its damned hard to find

**Jamie Edwards** · 23-09-2008, 03:05 PM

Hi Chris,

Well the problem is clear in the message being sent to your customers -

Quote:

This is the Postfix program at host support.gigenet.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster> If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program <support@support.gigenet.com>: Command died with status 255: "php /home/kayako/public_html/cli/index.php". Command output: PHP Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 22 Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 22 PHP Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 46 Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 46

PHP notices:

Quote:

HP Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 22 Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 22 PHP Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line 46 Notice: Undefined offset: 1 in /home/kayako/public_html/cli/index.php on line

Are being output, so your notice/error/warning reporting level in PHP is still not set correctly.

chrisarmer · 23-09-2008, 03:21 PM

Jamie,

I'll set it for you and show you the bounce msg I get:

error_reporting = E_ALL & ~E_NOTICE

Email bounce reads:

This is the Postfix program at host support.gigenet.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster> If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program <support@support.gigenet.com>: Command died with status 255: "php /home/kayako/public_html/cli/index.php"

Like I said I can clear the Notices.. I just can't clear the "command died with status 255".

**Jamie Edwards** · 23-09-2008, 03:23 PM

Searching the forums here for "command died with status 255" turned this up:

Postfix email parsing Command died status 255

Does your server meet the requirements? Kayako SupportSuite Support desk software (ticket, e-mail, live chat, self-help)

chrisarmer · 23-09-2008, 03:53 PM

I have:

1) Looked at every single issue related to this on google, kayako forums, and elsewhere.

2) Placed a ticket with kayako.

3) Verified all the basics like compatibility etc.

I know there will be resolution to this soon but I'm trying to push a little because its quite urgent as all our clients are getting bounce backs.

I know its going to turn out to be something very small and simple but I'm trying to get as many eyes on it as possible. Even though I've done what you have suggested above I did it again just for good measure after reading it.

**Jamie Edwards** · 23-09-2008, 03:56 PM

Hi Chris,

As it is most likely an issue with your server, I would also get in touch with your hosting provider.

chrisarmer · 23-09-2008, 04:05 PM

Jamie,

I am the hosting provider

chrisarmer · 23-09-2008, 04:21 PM

This is a reason why I post on forums. I found the solution. I don't know why the error is occuring but to prevent the bounces I just enabled the following option in main.cf for postfix:

soft_bounce = yes

Problem solved. The root of the problem is still yet to be solved so hopefully Kayako can fill me in on that at some point.

chrisarmer · 23-09-2008, 06:13 PM

Spoke too soon. The problem now is that the soft_bounce option just defers everything and it keeps getting flooded in to the ticket system.

**Jamie Edwards** · 23-09-2008, 06:42 PM

Hi Chris,

As I said, it appears to be a server configuration problem - so I am not sure how much help our support staff can be, I'm afraid.

chrisarmer · 23-09-2008, 09:22 PM

I reinstalled postfix, reinstalled all php modules, this problem still persists..

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chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	23-09-2008, 02:51 PM Jamie, I had done that yesterday but it still says: Command died with status 255: "php /home/kayako/public_html/cli/index.php". I can clear the notices quite easily.

chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	23-09-2008, 04:05 PM Jamie, I am the hosting provider

chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	23-09-2008, 04:21 PM This is a reason why I post on forums. I found the solution. I don't know why the error is occuring but to prevent the bounces I just enabled the following option in main.cf for postfix: soft_bounce = yes Problem solved. The root of the problem is still yet to be solved so hopefully Kayako can fill me in on that at some point.

chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	23-09-2008, 06:13 PM Spoke too soon. The problem now is that the soft_bounce option just defers everything and it keeps getting flooded in to the ticket system.

chrisarmer Offline New Member Posts: 19 Join Date: Aug 2008	23-09-2008, 09:22 PM I reinstalled postfix, reinstalled all php modules, this problem still persists..