Piping not working...support response cryptic at best... sigh.

[shed49]

Well after about a week of testing... Kayako have confirmed that my piping isn't working... the reason they give for this is 'server configuration'... brilliant... Which for paid support is about as useful as an ashtray on a motorbike...

Kan anyone here offer some more constructive tips for troubleshooting piping than Kayakos feeble response?

The weird thing is not all messages are being bounced back to users... anyone comment on the implications of moving from piping to POP3? disadvantages?

Not a happy puppy...

[supportskins]

Checking your server maillog for any errors would be the best place the start

Kayako will only provide support for their software. They will not provide any support for server related issues.

[eiden]

The weird thing is not all messages are being bounced back to users... anyone comment on the implications of moving from piping to POP3? disadvantages?

I would try to get the piping to work. POP3 is pull-based. You have to poll the mailserver on given intervals (setting up a cron). But piping is push-based, so the mail gets into supportsuite with very little delay. And it seems to be more stable.

What server-software are you using?

[shed49]

Thanks for the information... were on a LAMP setup using CentOS with WHM/cPanel...

[shed49]

Heres a copy of the error:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/shed49/public_html/support/cli/index.php
generated by qxl@shed49.com
local delivery failed

------ This is a copy of the message, including all the headers. ------

Return-path:
Received: from [80.202.205.195] (helo=tosh49)
by theseus.shed49.com with smtp (Exim 4.63)
(envelope-from )
id 1HGlIr-0002mz-4w
for qxl@shed49.com; Tue, 13 Feb 2007 01:13:49 +0100
From:
To:
Subject: =?utf-8?B?TWljcm9zb2Z0IE9mZmljZSBPdXRsb29rIFRlc3QgTWVzc2 FnZQ==?=
MIME-Version: 1.0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: 8bit
X-shed49-MailScanner-Information: Please contact the ISP for more information
X-shed49-MailScanner: Found to be clean
X-shed49-MailScanner-SpamCheck: not spam, SpamAssassin (not cached,
score=3.945, required 5, BAYES_00 -2.60, NO_REAL_NAME 0.96,
RCVD_IN_NJABL_DUL 1.95, RCVD_IN_SORBS_DUL 2.05, SPF_FAIL 1.14,
SUBJECT_EXCESS_BASE64 0.45)
X-shed49-MailScanner-SpamScore: sss
X-shed49-MailScanner-From: qxl@shed49.com
X-Spam-Status: No

This is an e-mail message sent automatically by Microsoft Office Outlook's Account Manager while testing the settings for your POP3 account.

Email: Mailer-Daemon@theseus.shed49.com

[shed49]

And Info from mail log when sending to one of our adresses:

2007-02-15 14:55:17 1HHh4Q-0002ep-HX ** |/usr/local/bin/php -q |/home/shed49/public_html/support/cli/index.php <sales@shed49.com> R=central_filter T=virtual_address_pipe: Child process of virtual_address_pipe transport returned 1 from command: /usr/local/bin/php

Anyone any Ideas?

[supportskins]

Search the forums for "virtual_address_pipe" you should get something. Also is your helpdesk installed under the same domain as your email or a subdomain i.e. if piped email is email@domain.com then is your helpdesk installed at domain.com/support or support.domain.com?

[shed49]

Hi Supportskins,

Thanks for the help, I'll look for virtual_address_pipe... my desk is installed under www.shed49.com/support. I have also created a subdomain called support.shed49.com which points to the desk. Installation address in config is always www.shed49.com/support...

I looked in cPanel aliases / forwarding... which seems to have different entries...

billing@shed49.com |/home/shed49/public_html/support/cli/index.php

faktura@shed49.com "|/home/shed49/public_html/support/cli/index.php"

qxl@shed49.com "|/home/shed49/public_html/support/cli/index.php"
sales@shed49.com "/usr/local/bin/php |/home/shed49/public_html/support/cli/index.php"

salg@shed49.com "|/home/shed49/public_html/support/cli/index.php"

support@shed49.com "|/home/shed49/public_html/support/cli/index.php"

Thanks again for any help!

[shed49]

No output on debug, I also get this:

root@theseus [/home/shed49/public_html/support/cli]# ./index.php --help ==================== SWIFT CLI Debug ====================


(1) Check for Zend/ionCube Loader
(2) Exit

Please Type your Choice: 1
[OK]: Zend Optimizer
[OK]: ionCube Loader
root@theseus [/home/shed49/public_html/support/cli]# ./index.php --debug

Any help?

[shed49]

Hey, Can anyone recommend an outfit who may be able to solve this for me? It's outwith my technical ability and I need a quick fix... willing to pay a reasonable fee for resolution. Thanks.