Piping problem (please help)

[Indirect]

Hello,

I have a problem in making the piping feature work and I hope someone can help , I've read every single post in this forum that is related to piping but still couldn't figure it out , let me summarize the problem in small points :

1- The server is a cpanel based server .
2- the help desk version is 3.00.32 STABLE .
3- The index.php file in the cli folder has been uploaded in ASCII mode format .
4- it also has been the 755 permission .
5- A queue has been created for the email address , let's say test@domain.com , while a forward has been created in cpanel for test@domain.com to be forwarded to "|/home/site/public_html/desk/cli/index.php"

No email account has been created with that name , only a forwarder has been created .

Now for the problem , the problem is that when I send a test email to test@domain.com , I get nothing in the parser logs neither in the help desk like new tickets or so , I tried to comment the "$cli = new CLI;" variable in cli/index.php because I read that it's duplicated and it might be the cause of the problem , but unfortunately that didn't solve the problem , I also tried to change the php path in index.php but that didn't help..

so as you can see I've tried every single solution that has been suggested in this form and everywhere else , I hope someone can help me in finding a solution to this because I can't use the pop3 fetching as it will make some load on the server and also I don't prefer it .


Regards
Dave

[Indirect]

No one know a solution , can any body help please?

[Digital Mayhem]

when you send a test message do you get a response back on the from address that says something about mail couldnt be delivered locally or something to that affect? If so I had that problem until I went into WHM and Rebuilt Apache with phpsuex support and curl support then it started working perfectly fine....

[bear]

Do you have root shell access?
(Assuming Cpanel server) Log into root shell and type this:
tail -f /var/log/exim_mainlog |grep email@domain.com
(substitute the actual email)
Leave this open and try sending to the support email on your server. It should show the converstaion at the mail server. If you read that carefully, it should tell you what happened to the message.
(to quit the tail process , type CTRL-C)

If you can't figure it out, paste the result here.

[Indirect]

Hello Guys ,

XETechnologies

Thanks but no I'm not getting anything back , it just don't deliver and also no ticket is created .

--------
Bear

Thanks , I did what you asked me to do and saw the results but unfortunately didn't know where the problem is , here is the result , i replaced the actual address with test@domain.com

2006-03-26 15:24:08 1FNbmQ-0002mC-0e => |/home/domain/public_html/esupport/cli/index.php (test@domain.com) <test@domain.com> R=virtual_aliases_nostar T=virtual_address_pipe
2006-03-26 15:24:08 1FNbmQ-0002mC-0e => test <test@domain.com> R=boxtraper_autowhitelist T=boxtrapper_autowhitelist

Thanks to you all

[Indirect]

can you please tell me how to disable box trapper?

Thanks

[Indirect]

Hello,
I just checked boxtrapper through the cpanel control panel for that site and found it disabled for the main user and the accounts created for that site , but of course haven't found the one with the problem with them because it's not account , it's just a forwarder , so is there any other way to check?

[bear]

Can you test it without Boxtrapper running, in case it's causing some issue here? That response looks pretty normal.

[mstorman]

I am having this same problem..

here is the tail....

2006-03-26 15:53:16 1FNdAh-0003Mc-UW => |/home/most/public_html/support/cli/index.php (support@domain.com) <support@domain.com> R=virtual_aliases_nostar T=virtual_address_pipe

2006-03-26 15:53:40 1FNdB6-0003Or-4W => |/home/most/public_html/support/cli/index.php (support@domain.com) <support@domain.com> R=virtual_aliases_nostar T=virtual_address_pipe

[mstorman]

Just out of curiousity, how can i test the cli/index.php script from the command line? Is it hello world | /home/username/public_html/support/cli/index.php ?

[Indirect]

Hi,

I just want to add that yesterday i've talked with Steve (XETechnologies) about this problem and he suggested me that the php safe mode might be the problem because it was on , so i deleted all the files , uploaded again after turning off the php safe mode but unfortunately that didn't solve the problem .

I hope if any one here can help because for us , we still can't use the desk and make open to public due to this problem .

Thanks

[bear]

Have you seen this post?
http://forums.kayako.com/showpost.ph...69&postcount=2
It offers a way to debug the pipe. Let us know how you make out.

[Indirect]

Hi,

thanks for the reply , i'll try them now , but can you please tell me where to type them? i mean the commands , should i type them in shell? because i tried the second one in shell and it said

-bash: syntax error near unexpected token `|'

[Indirect]

oh ok , i just noticed that i should create it as an alias , anyway , i just created it and tried to send an email , but got nothing and also haven't seen any file created .

also the patch that i created it : |/home/domain/public_html/esupport/cli/index.php --debug

because i didn't find any folder called swift

[bear]

Look in: "/home/domain/public_html/esupport/cache"
Swift is the "code name" of eSupport, I believe.