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E-mail Piping Issues E-mail piping issues and related configuration questions are posted here,
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(#1)
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| New Member Posts: 27 Join Date: Feb 2006 |  Piping When Support App Is On A Different Server? How to? -
09-02-2006, 09:35 PM
We have a situation where our support application is located on server A, which is a corporate server that does not have pop3 on it. It does have SMTP, though, I'm told. It's a standard Win 2k IIS machine. All our emails are through an exchange server. So, we setup an email address located on a hosted server we use - server B. So, what I'm not sure about is whether piping is even possible given that there's really nothing on server A to receive email? If it can work - how? It doesn't have a cpanel to change piping. So, is it even possible to set it up? I've setup a cron (schedule) task, which seems to **** out often - though I don't know why. |
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(#2)
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| New Member Posts: 18 Join Date: Nov 2004 |
09-02-2006, 09:54 PM
get the free vmware player (VMWARE.COM) and grab one of the ready to go Linux images. Boot that and install Kayako on linux. Stop the insanity. |
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(#3)
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| New Member Posts: 27 Join Date: Feb 2006 |
09-02-2006, 10:46 PM
LOL - if only it was that easy. This is a corporate server (global) so I don't think that'd work. Quote:
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(#4)
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| Member Posts: 145 Join Date: Apr 2004 |
10-02-2006, 09:23 AM
forward the email to another account which use your esupport as MX record. bubble |
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(#5)
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| New Member Posts: 27 Join Date: Feb 2006 |
10-02-2006, 03:22 PM
Right now, we have the email going to Server B, which has a different domain than the one the support site is on... Example: support app. is at support.xyzcompany.com and email is going thru a POP3 which is done through our domain co. at support@xyzsite.com. Is this what you're suggesting? If so, we've already done that, but it still doesn't help with the irregular grabbing of messages. Quote:
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(#6)
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| Member Posts: 145 Join Date: Apr 2004 |
10-02-2006, 06:07 PM
you can create email address e.g. support@support.xyzcomany.com in your support suite machine such that you can receive a copy of the email in that machine, then pipe that message to you support suite bubble |
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(#7)
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| Member Posts: 145 Join Date: Apr 2004 |
10-02-2006, 06:12 PM
just a reminder, you need to set forwarding from support@xyzcompany.com to support@support.xyzcompany.com and also set up appropriate DNS records. bubble |
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(#8)
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| New Member Posts: 27 Join Date: Feb 2006 |
10-02-2006, 06:15 PM
Even if it doesn't have pop3 on it, just SMTP? |
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(#9)
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| Member Posts: 145 Join Date: Apr 2004 |
10-02-2006, 06:23 PM
oh sorry, i misunderstood your case. you can forward your support email to another machine which have pop3 support and set your esupport to pop from that server. that is a bit clumsy but should work bubble |
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| Tags |
| app, piping, server, support |
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