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E-mail Piping Issues E-mail piping issues and related configuration questions are posted here,
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(#1)
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| New Member Posts: 9 Join Date: Aug 2006 |  Piping works but no email arrived -
04-02-2007, 01:41 PM
Hello, I have setup the piping in my cpanel server. It works when a customer send email and they will get auto responder then a ticket is created too. But the problem is none of us received any forwarded email about new ticket. Is there anyway to do this? Or do I need to do any change in the setting? Hope you can help me  |
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(#2)
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| Operations Manager  Posts: 5,445 Join Date: Jan 2006 Location: United Kingdom |
04-02-2007, 01:59 PM
Hi Dan, Do you mean no staff member received an e-mail about the new ticket creation? For this you need to set up Alerts (Tickets > Alerts). -------------------------------------------------------------------
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