piping works but still get error bounced mail

[vincetan]

Hi everyone

i got the pipe email to work. when i email to my kayako esupport, they captured it fine and created the ticket but i still get an auto reply from my server
=============
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to | /home/response/public_html/cli/index.php
generated by some@email.com
local delivery failed
=============

on top of that, my kayako doesnt auto respond and send me an email, nor is any of my other kayako mail out function works. when i reply to a ticket, it goes to a blank page, but if i uncheck the "sendmail" then it goes back to the right screen after i submit the reply.

but i did test webmail that came with cpanel on that domain and i could send and receive email perfectly. so it doesnt looks like my mail server problem.

what could it be?

i m on servint.com running latest cpanel.

i have uploaded cli/index.php in ascii plus its in the right permission.

thank you

Regards,
Vince

[SkyNet]

Hello, I just overcome the EXACT problems you have mentioned today for my new install.

For mail piping I had to pipe to the full path to PHP first, and include the -q flag to suppress header output. So my pipe looked like

|/usr/bin/php -q /home/username/public_html/esupport/cli/index.php

That fixed my piping problem.

As for replying to a ticket and getting a blank screen, that was because I did not have the mbstring php option enabled. I had to recompile PHP to enable this, which is not an easy/safe task if you have not done it before or are unfamiliar with linux.

[vincetan]

hi there

thanks for the info. unfortunately the piping still a problem.

i tried
|/usr/bin/php -q /home/username/public_html/esupport/cli/index.php
|/usr/local/bin/php -q /home/username/public_html/esupport/cli/index.php
| /home/username/public_html/esupport/cli/index.php
"|/usr/bin/php -q /home/username/public_html/esupport/cli/index.php"
"|/usr/local/bin/php -q /home/username/public_html/esupport/cli/index.php"
"| /home/username/public_html/esupport/cli/index.php"

damm... hehe.. as for the mbstring. i have submit to the hoster to help me with that. will update here about it.

so anyone else with any solutions?

[supportskins]

Is your eSupport hosted on a subdomain or the TLD whose email you are trying to pipe?

[vincetan]

alright its fixed!

the solution to the piping problem was the path in the cli/index.php ! my god!

i changed to /usr/bin/php and its working now

for the blank screen after email, mbstring solved it !! confirmed!

thanks everyone !

*gosh after 8 hours, time to rest!*