POP3 fetch working when it wants to?

ECSI · **POP3 fetch working when it wants to? -** 20-05-2008, 04:07 PM

I have a POP3 fetch set for every 10 minutes, the default, which I don't see a way to change. My cron job runs every 5 minutes, and it has been running consistently.

So why does my task log show that it ran a fetch at 11:00, 11:42 and 12:00, 20-40 minutes apart, with nothing in-between?

**Jamie Edwards** · 20-05-2008, 04:36 PM

Hi ECSI,

It is likely that your cron job isn't actually calling anything every five minutes, and by logging into the staff control panel you're actually triggering the pseudo-cron system at these times. I would recommend testing your cron setup.

supportskins · 20-05-2008, 04:40 PM

Doesn't the interface record pseudo cron execution time only?

ECSI · 20-05-2008, 04:58 PM

Quote:

Originally Posted by Jamie Edwards

Hi ECSI,

It is likely that your cron job isn't actually calling anything every five minutes, and by logging into the staff control panel you're actually triggering the pseudo-cron system at these times. I would recommend testing your cron setup.

Yesterday, I had the cron job send me an email every time it ran, and the log in Kayako was showing them every 5 minutes. Last night I disabled the emails, and when I just logged in again to check the cron jobs, the timing had been changed. Not sure how it happened because I didn't alter anything but the email address, but I reset it to 5 minutes again and now it seems to be running fine.

Strange - but it appears it isn't a Kayako issue.

Thanks!

ECSI · 20-05-2008, 05:00 PM

Quote:

Originally Posted by supportskins

Doesn't the interface record pseudo cron execution time only?

The interface was recording all the successful cron jobs that ran every 5 minutes yesterday, so the cron calls which executed the pseudo-con jobs are logged in Kayako.

ECSI · 20-05-2008, 05:02 PM

Jamie,

Is there any way to change the POP3 fetch default settings from 10 minutes to 5 minutes? I couldn't find a setting in the admin panel.

ECSI · 20-05-2008, 05:18 PM

Never mind - I found out how to change it here:

How to increase imap fetch frequency

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ECSI Offline New Member Posts: 22 Join Date: May 2008 Location: Sunny Florida eSupport Owned License phpinfo()	POP3 fetch working when it wants to? - 20-05-2008, 04:07 PM I have a POP3 fetch set for every 10 minutes, the default, which I don't see a way to change. My cron job runs every 5 minutes, and it has been running consistently. So why does my task log show that it ran a fetch at 11:00, 11:42 and 12:00, 20-40 minutes apart, with nothing in-between?

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	20-05-2008, 04:40 PM Doesn't the interface record pseudo cron execution time only? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

ECSI Offline New Member Posts: 22 Join Date: May 2008 Location: Sunny Florida eSupport Owned License phpinfo()	20-05-2008, 05:02 PM Jamie, Is there any way to change the POP3 fetch default settings from 10 minutes to 5 minutes? I couldn't find a setting in the admin panel.

ECSI Offline New Member Posts: 22 Join Date: May 2008 Location: Sunny Florida eSupport Owned License phpinfo()	20-05-2008, 05:18 PM Never mind - I found out how to change it here: How to increase imap fetch frequency