POP3 Fetching problem

wenhai · **POP3 Fetching problem -** 30-05-2008, 10:54 AM

I already set my Kayako,

my mail server that using pop3 is on another server..

the problem is..

i can send email using new ticket , but i can't get get any ticket ...

weird..

coz kayako fetch my email.. but it not appear on the ticket menu..

anyone can explain this ??

Andrew Scott · 30-05-2008, 01:14 PM

Please check your parser log, maybe emails rejected due to some reason, or you have ticked ignore emails from the queue.

Andrew, Holbi

supportskins · 30-05-2008, 01:19 PM

Besides checking the parserlog try running the parser URL in the browser and check what message does the browser display.

wenhai · 30-05-2008, 01:40 PM

ah. i get it.. from error message @ parser ..

the imap...

thank you..

wenhai · 30-05-2008, 02:41 PM

but now .. i get new problem..

case :

a@a.com send email to b@b.com

the ticket pop up.. and staff reply the message.. but a@a.com don't receive any email..
but if staff forward that message to a@a.com..
a@a.com will get the email..

what happen in here ?

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wenhai Offline New Member Posts: 10 Join Date: May 2008	POP3 Fetching problem - 30-05-2008, 10:54 AM I already set my Kayako, my mail server that using pop3 is on another server.. the problem is.. i can send email using new ticket , but i can't get get any ticket ... weird.. coz kayako fetch my email.. but it not appear on the ticket menu.. anyone can explain this ??

Andrew Scott Offline Member Posts: 141 Join Date: Apr 2008 Location: Swindon, UK	30-05-2008, 01:14 PM Please check your parser log, maybe emails rejected due to some reason, or you have ticked ignore emails from the queue. Andrew, Holbi Andrew Scott kayako]at[holbi.co.uk Kayako Development Manager Holbi Kayako development

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	30-05-2008, 01:19 PM Besides checking the parserlog try running the parser URL in the browser and check what message does the browser display. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

wenhai Offline New Member Posts: 10 Join Date: May 2008	30-05-2008, 01:40 PM ah. i get it.. from error message @ parser .. the imap... thank you..

wenhai Offline New Member Posts: 10 Join Date: May 2008	30-05-2008, 02:41 PM but now .. i get new problem.. case : a@a.com send email to b@b.com the ticket pop up.. and staff reply the message.. but a@a.com don't receive any email.. but if staff forward that message to a@a.com.. a@a.com will get the email.. what happen in here ?