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jbjavert Offline
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POP3 Mail fetch problem - 05-12-2008, 02:01 PM

I am trying to set up pop3 mail retrieval to a hosted mail platform (mailtrust).

It would seem that it is connecting properly to the host but I am gettin a process status of failure, result: no assigned queues found for mail recipients.

what could be causing this?
   
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Jamie Edwards Offline
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Location: England, UK
05-12-2008, 02:08 PM

Hi jbjavert,

This means that there are e-mails in your POP3 box that have been addressed to recipients for which you have no e-mail queues. When you set up an e-mail queue, you also specify an e-mail address (E-mail Queue Address) - this is the e-mail address that needs to be matched.

You can configure Catch All rules (under Mail Parser) to match different recipient addresses and redirect them to the appropriate e-mail queue.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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paysite-cash Offline
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11-12-2008, 02:22 PM

hello

we got also that kind of error on news created queues which should work...

any possible bug ?
   
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John Haugeland Offline
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Location: Boise, Idaho
11-12-2008, 05:55 PM

No. Please open a support ticket.


John used to be a Kayako developer
   
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