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E-mail Piping Issues E-mail piping issues and related configuration questions are posted here,
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(#1)
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| New Member Posts: 8 Join Date: Jul 2007 |  POP3 Parse Not Happening -
22-07-2007, 09:27 PM
I am running SupportSuite, Hosted, and I have configured my email parser correctly. The issue is that the emails are never getting pulled into the ticket system like they should. When I manually navigate to (http://[myurl].helpserve.com/cron/index.php?_t=parser), the emails get parsed and all action happens correctly. Can someone explain why this is happening, or point me in the direction of some documentation that may explain this? |
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(#2)
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| Senior Member  Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India |
23-07-2007, 07:43 AM
Contact Kayako Support and ask them to set a cron on their server to poll the emails at regular intervals, however I am not yet sure why you would be using POP3 accounts when you can directly pipe the emails in the hosted solution. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| happening, parse, pop3 |
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