Route email to department based on subject?

[ca99uk]

Hello,

we have some monitoring software that sends emails to a general support@ email address. At the moment these emails log tickets in the general department.

The emails have a subject line that contains customer specific information. So we would like to route the emails to the relevant customer departments. Is there a way to route emails to a specific department based upon subject?

Many thanks.

[Jamie Edwards]

Hi ca99uk,

Yes there is - using mail parser rules. See in the administrator control panel -> Mail Parser » Manage Rules, and the respective section in the user manual.

[ca99uk]

Hi,

Thanks for the quick response. I can see in the mail parser where to create the rule for the subject line, however I cant see anywhere that says it will create the ticket in a different department?

Many thanks.

[ca99uk]

Doh,

I found it in the post parse rules

Many thanks for your help.