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E-mail Piping Issues E-mail piping issues and related configuration questions are posted here,
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| Member Posts: 38 Join Date: Jul 2007 | Staff From address for replies via email -
30-07-2007, 10:51 AM
If a staff member replies in the Web interface, the email to the client goes out with from address looking like "Andrew Rogers<support@mydomain.com>" which is great. If a staff member replies via email, the email to the client (in my setup) looks like "General<support@mydomain.com>" which is not so great. Is this normal or is there a way that replies from staff submitted via email go out to the client with the staff member's name in the From address? Thanks Andrew |
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