Tickets not creating

vajjas1 · **Tickets not creating -** 10-05-2008, 12:22 AM

Hello,

I setup mail parser as pop3 and it was working fine it stopped working since kayako support did some upgrades, what do i need to check?, email praser is set up.

Thanks for your help.

craigbrass · 10-05-2008, 07:00 AM

You say "kayako support did some upgrades" - are you on the hosted platform?

You should check Admin CP -> Mail Parser -> Manage E-mail Queues and all the settings for the queue. You should also check Admin CP -> Scheduled Tasks -> Manage to see if the task is enabled.

If everything is ok and you are on the hosted platform, contact support (http://members.kayako.net -> "Get Support") to see if your cron accidentally got deleted.

supportskins · 10-05-2008, 07:47 AM

What is the message the browser displays when you run the parser URL in it?

vajjas1 · 10-05-2008, 06:32 PM

Craig,

Kayako upgraded on my server to fix the 404/403 error when i am trying to update the header. I have a purcahsed version, i checked my e-mail queues and scheduled tasks they are normal. I think my Cron job stopped running though i set it up to run every 10 minutes and it didn't run for the past hour and half. Trying to trouble shoot it.

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vajjas1 Offline Member Posts: 30 Join Date: Apr 2008	Tickets not creating - 10-05-2008, 12:22 AM Hello, I setup mail parser as pop3 and it was working fine it stopped working since kayako support did some upgrades, what do i need to check?, email praser is set up. Thanks for your help.

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	10-05-2008, 07:47 AM What is the message the browser displays when you run the parser URL in it? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

vajjas1 Offline Member Posts: 30 Join Date: Apr 2008	10-05-2008, 06:32 PM Craig, Kayako upgraded on my server to fix the 404/403 error when i am trying to update the header. I have a purcahsed version, i checked my e-mail queues and scheduled tasks they are normal. I think my Cron job stopped running though i set it up to run every 10 minutes and it didn't run for the past hour and half. Trying to trouble shoot it.