Trouble with mail rules

[Techniker-Forum]

Hi,

I've set up 2 Mailrules one for Preparse and one for Postparse with identical rules. The Postparse rule works (asign the ticket to ma, change Status). The Preparse rule doesen't work, specialy The feature not to send Ticket Alarms doesen't work.

Any Ideas?

Thomas

[supportskins]

What exactly are you looking for and what are the criteria's you have set for it? Can you please provide more details as the once you provided are not enough.

[Techniker-Forum]

Hi,

this is the message I wrote the mail rules:

Subject: Self Delete: Testuser wurde gelöscht.

Body:
Name des Users: Nameofuser
ID des Users: 385536
eMail- Adresse des Users: email@email.com
Grund: reason for self delete

This is rule 1:
Order 1
Body Regular Expression (Name des Users:)
Body Regular Expression (ID des Users:)
Body Regular Expression (eMail- Adresse des Users:)

Preparse

Do not Send Autoresponderemail
No Ticketalarm

This Rule seems not to work cause i got Ticketalarms

This is rule 2:
Order 2
Body Regular Expression (Name des Users:)
Body Regular Expression (ID des Users:)
Body Regular Expression (eMail- Adresse des Users:)

Postparse
Assign Ticket to User
change Ticket Status

This Rule seems to work cause the ticket has been asigned to me an the ticketstatus was set correct.