unable to send email to external address

coopn01 · **unable to send email to external address -** 30-05-2008, 09:38 AM

Hi,

I have set the email up so that you can send emails from external/internal email addresses to the support suite and the tickets are logged down. A autoresponse is received when you send it from an interal address eg nathan@mydomain.co.uk but when i send it form hotmail or ntlworld for example we get no responce!

We are running exchange 2007.

Help would be appreciated!

Nathan

coopn01 · 30-05-2008, 09:40 AM

also...when you create a new ticket it will send to nathan@mydomain.com but not to an external email address...

HELP!

coopn01 · 30-05-2008, 10:30 AM

the problem after some further investigation is the support suite sits on server 2 and the exchange server sits on server 1.

Is there anyway of being able to get the server to authenticate from one server to another to allow the email to send externally??

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coopn01 Offline New Member Posts: 15 Join Date: May 2008	30-05-2008, 09:40 AM also...when you create a new ticket it will send to nathan@mydomain.com but not to an external email address... HELP!

coopn01 Offline New Member Posts: 15 Join Date: May 2008	30-05-2008, 10:30 AM the problem after some further investigation is the support suite sits on server 2 and the exchange server sits on server 1. Is there anyway of being able to get the server to authenticate from one server to another to allow the email to send externally??