Why pipe?

[tgirl2411]

Hi - my first post :-)

I have just set up our first esupport system and I had a go at setting up email piping with exim. As I messed it up I set up the pop3 option instead with a poll every 1 min which seems to work fine.

Now that I have done this I can't see the advantage in using piping with exim (apart from the 'fun' of setting it up).

Am I missing something?

Thanks Guys

[craigbrass]

There is no real advantage. All work the same.

One thing maybe that it only gets called when an email comes in where as the cron would be checking regardless otherwise.

[BigDawgRob]

Hi,

You shouldn't allow scheduled task to overlap. So if you task is set to run every minute and you recieve large e-mails then one task is not got to be finished when the next one starts. In this instance you will have 2 task running at the same time, I believe they will break and your mail parser might stop working.

I believe it's recommended that you have a 10-15 minute interval between each POP fetching task. So, to answer your question piping is immediate whilst POP is only at scheduled times.

Hope this helps,
Rob

[tgirl2411]

Thanks Rob - seems like it's worth the agro to set it up then - if you want to respond to your customers quickly that is...
C.

[tgirl2411]

Actually, does anyone know how long it takes to parse an email?

[Jamie Edwards]

That depends on the size of the e-mail, your webserver configuration and your server hardware; it would be impossible to give any (even estimate) figure with respect to these.

[Epoint]

Hi Jamie.

I read carefully the post of tgirl2411 but i still don´t get it.

when i use the pop3 option and i place the credentials, i understand that parser gets all the new emails from the emailbox and parses it into the suite (every 10 min) and on the otherhand the pipe get´s it straight away?

how does it work than if i don´t put no credentiales for the pipe?
how does the pipe function than works?

Can you clarify this for me?
Sorry for this silly question on a beatiful sunday morning


thanks,
Paco

Originally Posted by Jamie Edwards

That depends on the size of the e-mail, your webserver configuration and your server hardware; it would be impossible to give any (even estimate) figure with respect to these.

[Jamie Edwards]

Hi Paco,

Piping works as follows;

1) E-mail comes into your server
2) It is handled by your mail transport (such as Exim)
3) You create an alias in your mail transport to forward the e-mail to a script located on your server (aliases are usually anotheralias@youremail.com, but they can also be used "pipe" to scripts).
4) The e-mail arrives at the PHP script in SupportSuite, and is executed.
5) The e-mail is then parsed.

That is how piping works. POP3/IMAP polling instead connects to your POP3 service or remote mail server, and pulls in X amount of e-mails for processing.

[Epoint]

Hello again.

Let see if i understand you correctly:
i have a email (pop3 account) called: paco@paco.com
and i create and alias on the email, (at Plesk level) named
soporte@paco.com and i place this very same alias in
in te section of "the E-mail-Queues" and it will than
get right into the system generating a ticket, to the Department "general"?

many thanks for you help.

cheers,
Paco

Originally Posted by Jamie Edwards

Hi Paco,

Piping works as follows;

1) E-mail comes into your server
2) It is handled by your mail transport (such as Exim)
3) You create an alias in your mail transport to forward the e-mail to a script located on your server (aliases are usually anotheralias@youremail.com, but they can also be used "pipe" to scripts).
4) The e-mail arrives at the PHP script in SupportSuite, and is executed.
5) The e-mail is then parsed.

That is how piping works. POP3/IMAP polling instead connects to your POP3 service or remote mail server, and pulls in X amount of e-mails for processing.

[Jamie Edwards]

Hi there,

No - you either have an alias OR a POP3 account called paco@paco.com. The rest is correct, however