Why is the reply address wrong?

[Triexa]

I sent an email to tickets@support.triexa.com which is piped to a program


The ticket was created properly and I got an e-mail sent to notify me, at sales@triexa.com. When I click on reply though, it wanted to send it to sales@triexa.com:



GMail's "show original" option from the notice email has this:


any ideas why when I want to reply via email to the ticket it wants to send to sales@triexa.com?

[Triexa]

Also, from the admin screen this is the mail queue:

[supportskins]

Seems lilke a misconfiguration issue. I suggest you contact Kayako Support from the Members Area and they shall look into your email piping setup and email parser configuration.