Ability for Client to Close Own Ticket.

netFusion · 06:02 PM

Per Varun's instructions, I'm adding the poll to the forum for staff members to see.

Fly Spray Request: #755.
Request Posted: September 26, 2005.
Subject: Need ability for client to close their own ticket through support center client area.

Details:

Quote:

Posting request here per post from Varun in the forum.

Need the ability for a client to close their own ticket through the Support Center web interface like they could in v2.

Currently if the client resolves the problem on their own, they have no way to close the ticket.

As a suggestion, you could put a "Close" button right next to the "Post Reply" button on the Ticket Details screen.

See the following screen shot for an example:

http://www.netfusionkc.com/images/problem/SS3-ERR7.JPG

Comment by Paul Woodland (Paul) - Monday, 03 October 2005, 02:19AM
Definatley needed, or Auto-Close will just annoy clients!

Comment by Tom Yoksas (TomY) - Saturday, 22 October 2005, 10:31PM
This is the same feature request as Task #661. Eddie's suggestion of adding a close button is exactly what is in v2, and I would like to see it included in the official (gold) release of v3.

Comment by Sam Robinson (irisjet) - Thursday, 27 October 2005, 01:52AM
If they can close their own ticket, please allow them to provide an explanation as they could with v2.

Comment by Tropfstein (tropf) - Friday, 28 April 2006, 01:34PM
any updates on this one? this seems a very important feature to me. thx.

Please vote if you could use this feature.

Thanks!

Eddie

netFusion · 11-10-2006, 04:52 AM

Any news from the staff?

User Name · 11-10-2006, 06:05 AM

Been waiting on this for a year.

**Digital Mayhem** · 11-10-2006, 03:06 PM

Would love to see it here.

kaviar · 11-10-2006, 11:12 PM

I've also been asking for this

Racked Hosting · 12-10-2006, 07:09 AM

Did eSupport have this feature earlier? I see Modernbill uses Kayako and has a close ticket option.

netFusion · 12-10-2006, 07:14 AM

Yes. In eSupport v2, clients could close their tickets. Kayako did not include the ability to close the tickets when they created v3.

Racked Hosting · 16-10-2006, 04:52 PM

Quote:

Originally Posted by netFusion

Yes. In eSupport v2, clients could close their tickets. Kayako did not include the ability to close the tickets when they created v3.

hmm. that's strange.. we should have an option in settings to toggle it may be?

handsonweb · 18-10-2006, 02:26 AM

100% of the people who have voted (22 of us) have voted YES... seems like a feature that should maybe be looked into

netFusion · 27-10-2006, 06:13 AM

25 out of 25 now. Glad I'm not the only one!

***Varun Shoor*** · 27-10-2006, 08:25 AM

This is coming very soon along with much more improved filtration options for support center users.

Regards,

Varun Shoor

netFusion · 27-10-2006, 04:49 PM

Quote:

Originally Posted by Varun Shoor

This is coming very soon along with much more improved filtration options for support center users.

Regards,

Varun Shoor

Thank you for addressing the question. I will be watching for it.

Eddie

ehoffman · 27-10-2006, 05:07 PM

good news....the client side needs help.

Mick · 07-11-2006, 03:39 PM

That would definitely be interesting!

netFusion · 11-11-2006, 04:45 AM

How is the progress on this coming?

View Poll Results: Should clients be able to close their own tickets if they don't need help any more?
Yes	57	98.28%
No	1	1.72%
Voters: 58. You may not vote on this poll

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netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	11-10-2006, 04:52 AM Any news from the staff? netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

User Name Offline Member Posts: 115 Join Date: May 2005	11-10-2006, 06:05 AM Been waiting on this for a year. PHP 5.1.5 MySQL 5.0.24 eSupport 3.04.10 (Zend, self-hosted)

Digital Mayhem Offline Community Moderator Posts: 887 Join Date: May 2005 Location: Henderson, Nevada	11-10-2006, 03:06 PM Would love to see it here. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	11-10-2006, 11:12 PM I've also been asking for this

Racked Hosting Offline Member Posts: 353 Join Date: Mar 2006 Location: Manipal	12-10-2006, 07:09 AM Did eSupport have this feature earlier? I see Modernbill uses Kayako and has a close ticket option. Swaroop Hegde Director, Racked Hosting LLC

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	12-10-2006, 07:14 AM Yes. In eSupport v2, clients could close their tickets. Kayako did not include the ability to close the tickets when they created v3. netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

handsonweb Offline Member Posts: 34 Join Date: Aug 2003 Location: Fullerton, CA	18-10-2006, 02:26 AM 100% of the people who have voted (22 of us) have voted YES... seems like a feature that should maybe be looked into

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	27-10-2006, 06:13 AM 25 out of 25 now. Glad I'm not the only one! netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

ehoffman Offline Member Posts: 199 Join Date: Dec 2005	27-10-2006, 05:07 PM good news....the client side needs help. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

Mick Offline New Member Posts: 9 Join Date: Sep 2006	07-11-2006, 03:39 PM That would definitely be interesting!

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	11-11-2006, 04:45 AM How is the progress on this coming? netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...