Ability to post a client reply to ticket without sending the email.

netFusion

Per Varun's instructions, I'm adding the poll to the forum for staff members to see.

Fly Spray Request: #1112.
Request Posted: December 19, 2005.
Subject: Ability to post a reply to a ticket without sending the email.

Details:

Quote:

Please add the option back in that allows the ability to post a reply to a ticket without sending the email.

(This could be done by the Options button in v2 when posting a reply to the ticket.)

Right now you can add a staff note, but not for the client that can be seen through the web interface.

Please vote if you could use this feature.

Thanks!

Eddie

netFusion · 11-10-2006, 03:55 AM

Any update?

netFusion · 18-10-2006, 03:01 AM

It might not be too difficult to look at the code from v2 and tailor a bit of it to make it work for v3...

netFusion · 27-10-2006, 05:16 AM

Or is it?

***Varun Shoor*** · 27-10-2006, 07:25 AM

Hi,
This one will make into CVS very soon.

Regards,

Varun Shoor

netFusion · 27-10-2006, 03:25 PM

Quote:

Originally Posted by Varun Shoor

Hi,
This one will make into CVS very soon.

Regards,

Varun Shoor

Thank you for addressing the question. I will be watching for it!

netFusion · 11-11-2006, 04:04 AM

Quote:

Originally Posted by Varun Shoor

Hi,
This one will make into CVS very soon.

Regards,

Varun Shoor

It's been two weeks and some CVS updates. How is it coming along?

***Varun Shoor*** · 11-11-2006, 07:17 PM

Hi,
I havent coded this one yet but its on my TODO.

Regards,

Varun Shoor

netFusion · 07-02-2007, 05:46 AM

Varun, how is this coming?

brygrant · 24-04-2007, 03:43 AM

Quote:

Originally Posted by netFusion

Six months and still looking for this in the CVS. Has it been completed yet?

Thanks!

Hi there - you can do this in v3.10.02 surely, just untick the send email button when posting the reply??

PS - love it.

**Jamie Edwards** · 10-06-2007, 10:59 PM

Correct, feature has been implemented.

View Poll Results: Would it helpful to post a client reply without forcing to send an email?
Yes	22	84.62%
No	4	15.38%
Voters: 26. You may not vote on this poll

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ability for Client to Close Own Ticket.	netFusion	Wont Implement / Already Implemented	20	04-09-2007 08:15 AM
Sending users password in reply email	Xoopiter-Craig	SupportSuite, eSupport and LiveResponse	6	24-01-2007 02:36 PM
Email FWD, Client unable to Log Ticket, Logo settings	alepore	SyncWorks	8	05-09-2006 05:16 PM
eSupport v2.2 RC1 Available in Members Area	Varun Shoor	Technical Chat	1	17-05-2004 01:28 PM

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	11-10-2006, 03:55 AM Any update? netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	18-10-2006, 03:01 AM It might not be too difficult to look at the code from v2 and tailor a bit of it to make it work for v3... netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	27-10-2006, 05:16 AM Or is it? netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...

*Varun Shoor* Offline Chief Executive Officer Posts: 2,829 Join Date: May 2003	27-10-2006, 07:25 AM Hi, This one will make into CVS very soon. Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	07-02-2007, 05:46 AM Varun, how is this coming? netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...