Add Label in Ticket reply page

[caitlyntw]

There's no way to add ticket labels except in the Manage Ticket list view. This renders that feature pretty useless.

If Kayako will keep the labels feature, please allow staff users to add it from within the ticket detail pages.

[Jamie Edwards]

Hi Caitylyn,

There is actually a way - when viewing a ticket, click on the menu bar at the top to "turn it editable" - to the far right you should see the available labels and corresponding check boxes.

[caitlyntw]

How funny that you should say this is already available. I posted it as a feature request as a result of contacting Kayako through the helpdesk, when I was informed adding labels are not possible from the ticket reply pages.

I'm attaching a sample of the ticket reply page. Can you enlighten me as to where to turn labels editable?

[Sheep]

Not there, on the main tab click just under the tab title.

[Jamie Edwards]

Originally Posted by caitlyntw

How funny that you should say this is already available. I posted it as a feature request as a result of contacting Kayako through the helpdesk, when I was informed adding labels are not possible from the ticket reply pages.

I'm attaching a sample of the ticket reply page. Can you enlighten me as to where to turn labels editable?

Hi Caitlyn,

Could you please send me the ticket ID of where you were told this?




When clicked:

[caitlyntw]

EPL-912489

Posted On: 20 Apr 2007 12:51 AM
Hi,

I noted your feature request in my ToDo list. we will try to implement this request in upcoming CVS builds.

Let me know if there is anything else.

Thanks.

Regards,

Mahesh Slaria
----------------------
Developer
Kayako Infotech Ltd.
http://www.kayako.com

[Mahesh Slaria]

Hi Caitlyn,

I misunderstood your query. I will take care of this in future.

Regards,