 |
Wont Implement / Already Implemented Feature requests that will not be implemented by developers.
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#2)
  |
| Member  Posts: 197 Join Date: Jan 2008 |
24-01-2008, 09:45 AM
Fixed via live support: Dinker Sangar: Staff CP > Tickets > Manage Tickets > Options(in the top right corner of the tickets' list) > Select Owner As Current User = Yes. Dinker Sangar: If enabled, the ticket will automatically be assigned to the last staff user to reply. Dinker Sangar: Anything else I can assist you with? Michael: I see it. Excellent! Can this be set via the admin for all users or would I need to login as each user and setup each individually? Dinker Sangar: Sorry Michael, this has to be done from the Staff CP only for each staff member. Michael: Ok - that's fine. Thanks for the help It would be nice to be able to set the "set user on reply" option as a global admin rule rather than having to go into each user and set it up. |
| |  |
|
| Tags |
| assign |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| auto reply emails language | paysite-cash | SupportSuite, eSupport and LiveResponse | 0 | 11-01-2008 01:09 PM |
| How can I Auto Assign a Ticket? | chelsel | How do I? | 5 | 20-02-2007 11:28 PM |
| Auto Close on Reply available? | manolodf | SupportSuite, eSupport and LiveResponse | 1 | 28-04-2006 04:05 PM |
Linear Mode
