complet integration

hmorneau · **complet integration -** 14-02-2008, 05:48 PM

It can be cool to get a complete integration of kayako support in Outlook, so we can reply and manage ticket directly in Outlook. So we can do everything in Outlook, see new tickets, reply to it, etc. So we don't have to get so many windows open and to check to many different place, everything located in Outlook.

Thanks

**Jamie Edwards** · 14-02-2008, 05:57 PM

Hi hmorneau,

Unfortunatly this is not the direction SupportSuite will be taking; collaborative ticket management will take place via the web interface; Outlook is typically used for non-collaborative management of correspondence.

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hmorneau Offline New Member Posts: 2 Join Date: Dec 2005	complet integration - 14-02-2008, 05:48 PM It can be cool to get a complete integration of kayako support in Outlook, so we can reply and manage ticket directly in Outlook. So we can do everything in Outlook, see new tickets, reply to it, etc. So we don't have to get so many windows open and to check to many different place, everything located in Outlook. Thanks