Customers

RBosman · **Customers -** 07-02-2007, 08:34 AM

is there a way to add more info to a customer like there is in contacts in teamwork. So I want to see more info for the customer when he submit a ticket like address, bought equipment, wich kind of a contract or no contract etc

supportskins · 07-02-2007, 10:39 AM

You can use the custom fields to gather additional information when a client submits a ticket from the software web interface. You can set Custom Fields under:
Admin CP > Custom Fields

***John Haugeland*** · 16-09-2008, 12:47 AM

I tend to agree with RBosman: this sort of thing should be more integrated. I'm going to see whether, in v4, I can't get that information to propogate automatically. No promises yet.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Upgrading Hosted Customers	Elite	SupportSuite, eSupport and LiveResponse	20	30-03-2006 08:02 PM

RBosman Offline New Member Posts: 8 Join Date: Feb 2007	Customers - 07-02-2007, 08:34 AM is there a way to add more info to a customer like there is in contacts in teamwork. So I want to see more info for the customer when he submit a ticket like address, bought equipment, wich kind of a contract or no contract etc