Database Stored Attachments

[johnham]

I think there might be a typo in the Admin section of SupportSuite! I was having the problem with large attachments that caused my browser to produce an error with jibberish (the binary contents of the file).

I set the database chunk size to 524288 (512KB) and my max_allowed_packet was 1MB.

THIS FIXED IT!!!

I think the the following statement:
Each Attachment stored in the Database is split into a number of chunks, Specify the Chunk Size in this option. This Number should be more than the Max Packet Size setting in your my.cnf (MySQL Configuration File).

needs to be changed to:
Each Attachment stored in the Database is split into a number of chunks, Specify the Chunk Size in this option. This Number should NOT be more than the Max Packet Size setting in your my.cnf (MySQL Configuration File).

This makes more sense cause when you send a packet to MySQL it needs to be accepted to be recorded. If the packet/chunk is BIGGER than the max packet size then it's not gonna get recorded!