Fax support

[sajal]

it would be cool if we could have it. need to support people still in the stone age

say i have some hardware/software which accepts incoming faxes
and it sends it to kayako as an attachment via email. kayako recieves it. OCRs the ticket number(or barcode) n saves the image instead of the text.

This would come in handy as we are planing to collect payments via local bank transfer so what we could do is give the user a barcode or cover sheet and ask them to fax(or scan and email) the transfer receipt. the barcode would have the ticket id.. so sales staff can easily recognise and follow up on that.

Otherwise it would involve a lot of paperwork and more trees would have to die ;-)

[craigbrass]

There is a way you could do this. Sign up to http://www.efax.com and set it all up so it emails to a particular email address when a fax comes in. Then, set up a parser to that email address and it will pull in the PDF into the ticket as an attachment.

[Jamie Edwards]

This seems to be too much of a niche feature for it to be considered as standard functionality - it sounds nice, but is not entirely realistic I am afraid.

Like Craig said, sign up for a fax-to-email service to receive faxes and forward as attachments.

Sorry we couldn't do this for you.