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Wont Implement / Already Implemented Feature requests that will not be implemented by developers.
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(#1)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | FR: Permissions for Public Filters -
02-05-2007, 06:17 PM
We need a permission in manager teams that enables/disables teams/team members from being able to create public filters, much like we have with alerts. It would be optimal if there were an additional permission to allow for the creation of public alerts (within their own team) so they could create filter all of their team members could see, but not other teams. Thank you! Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#2)
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| Operations Manager  Posts: 5,445 Join Date: Jan 2006 Location: United Kingdom |
11-06-2007, 01:18 AM
Hi Rich, I am moved this to Wont Implement because I believe it goes beyond the scope of what the ticket filters are used for. I think a permissions system for the filters will be an unnecessary overhead. Any permissions to tickets are reflected when a staff user attempts to view a ticket. -------------------------------------------------------------------
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| filters, permissions, public |
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