Integrate into SalesForce.com

[Cadey]

Hello

Ticketing system in SalesForce.com is really ****.
Why not having a look at Appexchange to integrate eSupport into SalesForce.com CRM ?

I think a lot of SFDC customers would be interested if they read this feature request!

[Jamie Edwards]

Hi Cadey,

Thanks for the suggestion. I am not sure how popular integration would be (it would be a big project to replace the internal ticketing functionality in SalesForce), so will leave the request open here.

[Robert Bou]

Originally Posted by Jamie Edwards

Hi Cadey,

Thanks for the suggestion. I am not sure how popular integration would be (it would be a big project to replace the internal ticketing functionality in SalesForce), so will leave the request open here.

You know that Salesforce group version is fairly low cost and integrates well with google apps.

If you integrated support suite and salesforce.com it might not be all that useful for your current clients, but it would expose you to a lot of larger companies who are used to paying quite a bit more for software. You might be able to charge separately after a free 6 month trial. The salesforce.com clients who out grow the $9/mo/user for up to 5 users, pay $50+ per month per user (staff) and think it's well worth it.