Kayako doesnt accept HTML!

icewarp_brasil · 11:13 AM

Friends,

As I explained to support, this is a critical feature. My sales department is unable to paste a table/HTML code inside Kayako web interface...

This is a basic feature that other products have. It seems theres some workaround, but requires a lot of work. When will we have HTML support in Kayako?

Thanks.

craigbrass · 16-01-2008, 11:24 AM

Are we talking about HTML inside ticket replies?

icewarp_brasil · 16-01-2008, 06:40 PM

Yes, trying to paste something from Word that contains tables, etc... into Kayako msg in web interface.

Thank you.

internut33 · 12:21 PM

me nice if there was a option.

above post got stripped, replace with brackets: (code) - (/code)

**Jamie Edwards** · 10-03-2008, 08:44 PM

Hi there,

I am afraid that it is not possible to paste tables and retain table formatting into ticket replies. The WYSIWYG editor for ticket replies was removed in Version 3, due to numerous problems it caused with e-mail formation.

However, an addon is discussed here: WYSIWYG Html Emails - Almost done !!! - but I am not sure of the status of it.

The reasons for why the WYSIWYG editor was not featured in Version 3 are discussed here:
WYSIWYG for tickets?
i request wysiwyg

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craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	16-01-2008, 11:24 AM Are we talking about HTML inside ticket replies? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

icewarp_brasil Offline New Member Posts: 11 Join Date: May 2007	16-01-2008, 06:40 PM Yes, trying to paste something from Word that contains tables, etc... into Kayako msg in web interface. Thank you.

internut33 Offline Member Posts: 231 Join Date: Apr 2004	18-01-2008, 04:12 AM me nice if there was a option. above post got stripped, replace with brackets: (code) - (/code) -------------------------------------------- Love me an eSupport -------------------------------------------- Last edited by bear; 18-01-2008 at 12:21 PM.