send email to technicians when ticket is closed

oarmas · **send email to technicians when ticket is closed -** 09-06-2007, 04:42 AM

I'd like to have an option to send email to technicians when ticket is closed.

This is very useful, because that way by reading email all now what's happening and sometimes dont have to open the browser to see if some tickets were closed.

Omar

**Jamie Edwards** · 10-06-2007, 04:00 PM

This can already be done using Ticket Alert rules. Create one to alert all staff (or yourself as an individual user) as to a status change / specific status change.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

oarmas Offline New Member Posts: 2 Join Date: Jun 2007 Location: Mexico	send email to technicians when ticket is closed - 09-06-2007, 04:42 AM I'd like to have an option to send email to technicians when ticket is closed. This is very useful, because that way by reading email all now what's happening and sometimes dont have to open the browser to see if some tickets were closed. Omar