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Wont Implement / Already Implemented Feature requests that will not be implemented by developers.
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(#1)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting | Suggestion: Rename priority "Low" to "Normal" -
30-08-2007, 01:25 PM
I know we can do this in our AdminCP and I have done so. However, for your future versions, I suggest renaming "Low" to "Normal" as I just had a case where a customer got upset because their auto-responder showed their inquiry as "Low Priority" which set them off! I understand their point so I renamed "Low" to "Normal" as we never want our customers to think anything is "Low Priority" as it just has a bad connotation. My $.02. |
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(#2)
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| Operations Manager  Posts: 5,420 Join Date: Jan 2006 Location: United Kingdom |
30-08-2007, 01:30 PM
Moved to feature requests - this is a good idea. However, I think it is easy enough for it to be done yourself (as you have done) - a lot of people have a use for "low" priority tickets, so I would be against removing them outright. You could also change the default priority from Low to another per e-mail queue. -------------------------------------------------------------------
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(#3)
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| Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK |
30-08-2007, 01:52 PM
I agree with Jamie. It is dead easy to change yourself. Icon Headquarters - Its Elixir - Web2Messenger |
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| low, normal, priority, rename, suggestion |
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