Tickets -> Parser -> Parse content

[PeteV]

It would be neat if the mail parser could include a simple text parser, that assigns values to custom fields.

Of course, this is an application by itself, but it would not have to be very complicated. Something really simple would help a lot.

For example, if the text parser cannot figure out a certain bit of data, it should just not use this piece of data. This way, the parser can be kept very simple.

The reason that I am requesting this, is because there is currently a big gap between SupportCenter Tickets (with lots of control and custom fields) and e-mail Tickets (not much control and no custom fields).

Similarly, I found another request for "command-line" type of controls in the Mail Parser. We currently set-up a number of keywords that the Mail Rules look for, but this is tedious. Some type of simple text parsing for this purpose would be really useful.

For example (the content of an e-mail message):

From: ...
To: ...
CC: ...
Subject: ...
Body: ...
Owner = Mike McMichael
Priority = High
bla bla bla
Component = hardware
Problem = defective

This would assign the owner and priority, and also assign the custom fields Component and Problem.

If this is not feasible, perhaps one of the third parties could provide this? How difficult would this be to implement?

Thanks.

[Jamie Edwards]

For consideration in V4.

[Varun Shoor]

You cannot really have a reliable mechanism for this, the best way forward should be to edit the code in parser/functions_parsercore.php to suit your needs.

Regards,

Varun Shoor