Custom Fields Custom Fields For Live Chat Session

mblendinger · 04:00 PM

Hello dears!

I really think it's very important/usefull and also easy to implement, to have the ability to collect custom fields from visitors when they start a live chat session, like not only the name and email, also some custom fields we can create, as we can with the new tickets.

Also, I note than if we create custom user registration fields for a user, this info is not visible for the live chat operator for this user.

I'm crazy or this is a mising easy but consistent functionalitys for the eSupportSuite product ?

Have a nice day!

mblendinger · 29-01-2007, 03:59 PM

hum, really this is no usefull for nobody ? or I have expressed bad my idea/need ?

**Jamie Edwards**

Split from: Few suggestions for SupportSuite

Quote:

Choose what information is collected when a visitor requests a chat, such as his name, email, preferred department, etc. There are several field types, including simple text input for short text, text area for longer messages, such as description of the customer's problem, and drop down selectors for country and state.

Clay · **Live chat custom fields -** 11-07-2007, 12:47 AM

Is it possible to make a section so when the customer clicks to chat, the input name,email and department, but can I input an area to let them go ahead and type in the question, then when the click submit, a message saying" Please wait while your representative inspects your question(s)"?

Thanks for any advice!

craigbrass · 11-07-2007, 09:24 AM

Not currently. Would be a nice feature though. Needs moving to feature requests really.

Clay · 11-07-2007, 05:18 PM

Alright thanks.

craigbrass · 11-07-2007, 05:44 PM

Thanks for moving it whoever did!

Remixthestyle · 28-04-2008, 06:57 PM

Craig has there been any update on this? I am following thread after thread to find out information about this.

craigbrass · 29-04-2008, 09:44 AM

It is under Will Implement in V3 but it hasn't been implemented as of yet.

**Jamie Edwards** · 20-08-2008, 11:14 AM

Will implement in V4.

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mblendinger Offline Member Posts: 104 Join Date: Jan 2006 Location: Argentina	29-01-2007, 03:59 PM hum, really this is no usefull for nobody ? or I have expressed bad my idea/need ? WizHosting.com alojamiento web en español \| web hosting

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	11-07-2007, 09:24 AM Not currently. Would be a nice feature though. Needs moving to feature requests really. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Clay Offline Member Posts: 46 Join Date: Jun 2007 Location: Alabama	11-07-2007, 05:18 PM Alright thanks. Cameron Bradford Founder, www.pc-fix.us

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	11-07-2007, 05:44 PM Thanks for moving it whoever did! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Remixthestyle Offline New Member Posts: 7 Join Date: Apr 2008	28-04-2008, 06:57 PM Craig has there been any update on this? I am following thread after thread to find out information about this.

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	29-04-2008, 09:44 AM It is under Will Implement in V3 but it hasn't been implemented as of yet. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger