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| Member Posts: 134 Join Date: May 2007 Location: Denmark | Custom group access that works all the way -
19-09-2007, 01:32 PM
It would be nice if it was possible to edit what contest a user should be able to see ie. if you: Create a new user group. Make only one department available under that group. create a new user with access to only that user group. Example: I create a usergroup called "coca cola" and make the department Coca cola available under this group. I also have a department called Sprite, but I don't want the new user to see that department, so I only make Coca Cola available. I also make sure that Tickets is the only thing that this user should have access to. When logging in with this user I only see the department Coca Cola... and I only have access to Tickets... So far so good. But if there are any filters and labels I can also see these and further more if I click them I can see tickets from other departments. If I want to create a new ticket I can choose from all the available departments and not only Coca Cola. If I click report I also get reports of all the departments etc. etc. It would be nice if I make a group available for only one user and one department etc. It is only those creterias that is available. Maybe something for Kayako 4? |
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