Few suggestions for SupportSuite

WireNine · **Few suggestions for SupportSuite -** 16-02-2007, 06:11 AM

Some nice features that could be incorporated within SupportSuite's similar to http://www.providesupport.com/ and liveperson

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Emoticons
Add a personal touch to your messages and make support experience more friendly for your customers

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Geo Location Map
View geographic distribution of your current website visitors on a world map. New visitors, and visitors you are currently chatting with, will be highlighted

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Start Chat Form Fields
Choose what information is collected when a visitor requests a chat, such as his name, email, preferred department, etc. There are several field types, including simple text input for short text, text area for longer messages, such as description of the customer's problem, and drop down selectors for country and state.

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Missed Call Logs
Provides comprehensive on missed or canceled live chat requests.

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Customer & Operator Surveys
With the Customer Surveys, collect customer details and get valuable feedback. With the Operator Surveys, qualify leads and take notes about your chats.

I think these are some very useful features missing form Kayako SupportSuite.

**Digital Mayhem** · 16-02-2007, 01:10 PM

I like those... I second this motion

supportskins · 16-02-2007, 01:14 PM

third

Racked Hosting · 16-02-2007, 03:11 PM

ditto

WireNine · 16-02-2007, 11:01 PM

Can we get some feedback from Kayako Staff.

WireNine · 18-02-2007, 09:49 AM

Quote:

Customer & Operator Surveys
With the Customer Surveys, collect customer details and get valuable feedback. With the Operator Surveys, qualify leads and take notes about your chats.

Allow the customer to send transcript to themselves at the end of the chat session, after the chat has ended it should display a simple page with a question "Would you like us to email you a transcript of this chat?". There should be an option to enable/disable this.

There should also be an option to add survey to the end of the chat session for customer feedback.

**Digital Mayhem** · 18-02-2007, 01:23 PM

from what I hear though this stuff is going to be available in v4 when it comes out... But don't know if it will make it out for v3... I think it should....

WireNine · 19-02-2007, 04:50 AM

Where did you read about v4?

AllureHost · 19-02-2007, 06:47 AM

Quote:

Originally Posted by XeSolutions

from what I hear though this stuff is going to be available in v4 when it comes out... But don't know if it will make it out for v3... I think it should....

How are we talking about v4 when we haven't even gotten to v3.1 STABLE yet? I don't think that is quite accurate. Any staff who can let us know about this would be good. Thanks.

WireNine · 19-02-2007, 08:14 PM

Just thought I'd share a screenshot of geo location feature:

http://www.providesupport.com/screen...-location.html

supportskins · 19-02-2007, 08:56 PM

Quote:

Originally Posted by WireNine

Just thought I'd share a screenshot of geo location feature:

http://www.providesupport.com/screen...-location.html

Looks good

WireNine · 19-02-2007, 10:48 PM

Vote on the poll please, perhaps that will make Kayako integrate these features into supportsuite seeing as how many people want it

Trevor · 20-02-2007, 05:03 PM

Sounds good however i dont think they it be on the top of the list.

WireNine · 21-02-2007, 04:32 AM

In my opinion every business needs this feature as it will help improve live sales/support.

Quote:

Customer & Operator Surveys
With the Customer Surveys, collect customer details and get valuable feedback. With the Operator Surveys, qualify leads and take notes about your chats.

This should be #2 on their top to-do list after #1 being bug fixes and improvements to the overall script.

WireNine · 23-02-2007, 05:10 AM

We need more votes

View Poll Results: How important are these features for your business?
1 - Most Important	5	35.71%
2	5	35.71%
3	0	0%
4	1	7.14%
5 - Least Important	3	21.43%
Voters: 14. You may not vote on this poll

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Digital Mayhem Offline Community Moderator Posts: 908 Join Date: May 2005 Location: Henderson, Nevada	16-02-2007, 01:10 PM I like those... I second this motion Steve Digital Mayhem, Inc. AIM/MSN/GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO/SKYPE: DigitalMayhem_Steve I'm Important Posting & You

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Racked Hosting Offline Member Posts: 345 Join Date: Mar 2006 Location: Manipal	16-02-2007, 03:11 PM ditto Swaroop Hegde Director, Racked Hosting LLC

WireNine Offline Member Posts: 76 Join Date: Feb 2006	16-02-2007, 11:01 PM Can we get some feedback from Kayako Staff. WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!

Digital Mayhem Offline Community Moderator Posts: 908 Join Date: May 2005 Location: Henderson, Nevada	18-02-2007, 01:23 PM from what I hear though this stuff is going to be available in v4 when it comes out... But don't know if it will make it out for v3... I think it should.... Steve Digital Mayhem, Inc. AIM/MSN/GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO/SKYPE: DigitalMayhem_Steve I'm Important Posting & You

WireNine Offline Member Posts: 76 Join Date: Feb 2006	19-02-2007, 04:50 AM Where did you read about v4? WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!

WireNine Offline Member Posts: 76 Join Date: Feb 2006	19-02-2007, 08:14 PM Just thought I'd share a screenshot of geo location feature: http://www.providesupport.com/screen...-location.html WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!

WireNine Offline Member Posts: 76 Join Date: Feb 2006	19-02-2007, 10:48 PM Vote on the poll please, perhaps that will make Kayako integrate these features into supportsuite seeing as how many people want it WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!

Trevor Offline Member Posts: 35 Join Date: Nov 2006 Location: England, UK	20-02-2007, 05:03 PM Sounds good however i dont think they it be on the top of the list. Trevor Robinson Key4ce

WireNine Offline Member Posts: 76 Join Date: Feb 2006	23-02-2007, 05:10 AM We need more votes WireNine \| cPanel/WHM Shared, Reseller and Dedicated Linux Hosting ● RVSiteBuilder ● Website migration ● RvSkin/Fantastico ● No Contracts or Hidden Fees with 60 days money back guarantee!