MB5 Integration requests

[Siren]

Here are a few things I noticed so far that I would like to see changed and/or ways around it. I don't know which of these may be by design of ModernBill, but I suspect that Kayako might be able to affect them also.

1.) news requires clicking to read. It would be much better to at least show the headlines by default.

2.) The FAQ Page loads the background associated with the SupportSuite which can cause issues if you have not customized your MB Install or use a different background color.

3.) On the "Support" page there is no link or ability to review tickets, it's only on the dashboard. When users go to support they would kind of expect to see a page somewhat like what you see at the front of Kayako (the menu widgets) which is what I was expecting also.

[craigbrass]

1. I agree. It should show x amount of headlines (defined in one of the files for integration) and then say Archive or something.

2. As it is pulling from Kayako, it shows Kayako stylesheet. You have to modify Kayako's templates to change how it looks. This is the way Kayako <> ModernBill integrations have always worked.

3. Totally agree with this.

It is more feature requests and somebody from Kayako will move it when they get online.

[Siren]

Yeah, they did move it.

2.) There should be a way to eliminate this. I can't even find a way without editing our entire Kayako site. I.E. It already has an "IF" statement for ModernBill integration for the template itself. That same "IF" statement should be included for the CSS for things like the backgrounds, etc... Or at least a way to add it. We needed to customize our ModernBill interface anyways so this is fixable for us, but not everyone.

[Jamie Edwards]

Hi Siren,

Good feature suggestion. However, as you've already spotted it will be quite easy to do yourself in the meantime

[craigbrass]

Why not just modify the Kayako template to suit ModernBill?

[Siren]

Originally Posted by craigbrass

Why not just modify the Kayako template to suit ModernBill?

Not everyone knows how to Modify Kayako or vice-a-versa regarding ModernBill.

You will find some that will leave kayako blank, but modify ModernBill or leave ModernBill as default but modify Kayako.

To top this off you will find some people that may modify Kayako and ModernBill differently.

Or, as we do, run multiple companies through the same Kayako install using seperate domains.....

Starting to get the picture?

[Siren]

Originally Posted by Jamie Edwards

Hi Siren,

Good feature suggestion. However, as you've already spotted it will be quite easy to do yourself in the meantime

No, it isn't that easy as I can't find a place to add that if statement that will exclude the CSS for ModernBill.

[craigbrass]

I really don't think the way it currently works will change due to it needing a lot of modifying. If people integrate the two, I see no reason why they cannot modify Kayako after integrating.

[Siren]

Originally Posted by craigbrass

I really don't think the way it currently works will change due to it needing a lot of modifying. If people integrate the two, I see no reason why they cannot modify Kayako after integrating.

Actually I doubt it will take as much work as you think.

1.) Add a way to set the template group to the system.

2.) Add a way to include an "IF" statement to exclude the CSS.

Either one of these would take care of it.

[Jamie Edwards]

Siren,

Is adding IF statements to the current CSS file not an option for you? If it isn't, what difficulties are you running in to?

[Siren]

Originally Posted by Jamie Edwards

Siren,

Is adding IF statements to the current CSS file not an option for you? If it isn't, what difficulties are you running in to?

I haven't tried to add an "IF" statement to the CSS file simply because I don't know how it pulls. In CSS itself "IF" statements flat won't work, but I don't know how Kayako uses it.

[Jamie Edwards]

Hi Siren,

I'll try post some info for you shortly. However, the template logic code is not related to HTML, CSS or anything like that - it is a language that is preparsed by the SupportSuite template engine before it spits out HTML or CSS.

[Jamie Edwards]

Siren, have you seen this setting under Settings->General in the latest CVS build?
http://jamie.kayako.org/screenshots/...2024080731.png

[Siren]

Originally Posted by Jamie Edwards

Siren, have you seen this setting under Settings->General in the latest CVS build?
http://jamie.kayako.org/screenshots/...2024080731.png

That would help a "little" but it doesn't help if you were to run multiple brands all using Kayako but different ModernBill front ends.

[Jamie Edwards]

ModernBill -> More intuitive support dashboard - Please check this one
ModernBill -> Disable certain CSS elements when MB detected
ModernBill -> Show news by default