Owner assignment - Kayako Community Forums

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Join Date: Aug 2006

Owner assignment - 23-08-2006, 04:42 PM

When the owner field is clicked (on the ticket detail screen), a list of all staff in the system appears. This seems to be by design, but it is undesirable, for us anyway. I think it should list only the staff in the logged in user's department or group/s. I think it should be a configurable option at least. I've searched, but haven't found anything to change this. Does anyone know of a way to change this?

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assignment, owner

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