Permission for statuses

[caitlyntw]

There should be permission for statuses. This is useful because you don't want your staff to be closing tickets without relpying so just lighten their workload. You could make it so that only managers and clients can close tickets.

It shouldn't be too difficult to implement. When you add a status, just make it so that you can select the staff usergroups allowed to use this status.

[supportskins]

I second this.

[craigbrass]

Nice suggestion. I totally agree with it, it would be handy for lots of people I think.

[Siora]

I also agree. This would be very helpful.

[richm]

I agree. At the very least, we should be able to require a final update post &/or setting some sort of resolution code(s) (e.g. provided patch, user training etc.)

It's just far to easy to set a ticket to close and make it go away. As it stands now, management would have review every closed ticket to ensure something wasn't "swept under the rug"

Rich

Rich

[ScottGBlood]

I totally agree with this as well.

We currently have a piece of software custom built in house that allows you to do one of three things.

Prevent a user from closing a call, all they can do is select resolved, then the senior administrator can check that the call actually be closed.

Users cannot select a status they dont have the priviledges to do so.

Users are forced to enter a note \ message on certain status codes, such as closed, on hold or resolved.

Regards