Sorting tickets!

[robbyhalford]

Well, I work with kayako as a client and also as helpdesk.
As helpdesk Im not having much problems but, as client I can say that sorting ticket system has no common sense at all.

Older tickets come first, and newest at last. When I try to access a ticket support already answered, I have to go to the last page, and review between all tickets that still on hold.

The older method u have in last version was better. At least there should be a selector to choose which method we prefer.

Robby

[bear]

Have you looked in ADMIN->SETTINGS->TICKETS for this?

Order of Display for Ticket Posts
Select the Display Order for Ticket Posts under the View Ticket Page.

You can choose oldest or newest first from there via drop down box.

A little further down is this:

Order of Display for Ticket Posts
Select the Display Order for Ticket Posts under the View Ticket Page.

This way you can have the latest reply on top as well.
That what you need?

Or did you mean the Kayako desk here that you're accessing?