Ticket parent/child relationship - NOT MERGE

Inaba · **Ticket parent/child relationship - NOT MERGE -** 02-08-2007, 06:11 PM

The merge feature is nice in some instances, but in a lot more instances, it would be nice to assign a ticket as parent and attach child tickets to it.

If we have an outage, for example, and we get 20 tickets on the subject, we really only need to resolve one. I would like to attach the other 19 tickets to the first one, and close them all when the problem is resolved, instead of merging them. Sometimes, the parent ticket will be worked between two parties that other users should not be privvy to, but I would want them to get updates when the ticket is closed/resolved or moved into another category.

craigbrass · 02-08-2007, 06:34 PM

I think this has already been suggested but I support it.

rrnworks · 17-09-2007, 04:04 AM

Is there an eta for such a feature? This would make the ticketing system much more powerful. You could call it "link" instead of "merge". Or can anyone offer a workaround for the time being?

Greg Mote · 20-12-2007, 11:56 PM

Yes please, we get tickets from various parties all relating to the same task. And this sounds like a great way to keep them organized properly.

Biek · 14-05-2008, 07:03 AM

This would indeed be a great addition for us too.

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craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	02-08-2007, 06:34 PM I think this has already been suggested but I support it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

rrnworks Offline Member Posts: 44 Join Date: Oct 2005	17-09-2007, 04:04 AM Is there an eta for such a feature? This would make the ticketing system much more powerful. You could call it "link" instead of "merge". Or can anyone offer a workaround for the time being?

Greg Mote Offline New Member Posts: 5 Join Date: Dec 2007 eSupport Monthly Leased License phpinfo()	20-12-2007, 11:56 PM Yes please, we get tickets from various parties all relating to the same task. And this sounds like a great way to keep them organized properly.

Biek Offline New Member Posts: 5 Join Date: Apr 2008 Location: The Netherlands SupportSuite Hosted License	14-05-2008, 07:03 AM This would indeed be a great addition for us too. Best regards, Lambiek Engelaar Quipment BV