Tickets -> Show e-mail address the reply is going to

Garyh · **Tickets -> Show e-mail address the reply is going to -** 10-12-2007, 01:38 PM

When I do a Post Reply message on a ticket it doesn't show me the email addresses that the reply is going to be sent to. This causes problems at times when someone receives a message that should not have been included.

**bear** · 10-12-2007, 02:18 PM

In mine it shows the additional recipients down at the bottom. Yours doesn't do that?

Siora · 10-12-2007, 04:39 PM

Bear, I think he wants to see who its being sent to not who is being CC'ed. He would like to see the TO feild in addtion of the CC field.

**bear** · 10-12-2007, 04:48 PM

Perhaps you're right, Siora. I was basing it on this comment:
"This causes problems at times when someone receives a message that should not have been included."

I thought he meant included in addition to the original recipient, since if it was the original recipient, he could just not reply at all.

Siora · 10-12-2007, 06:08 PM

You could be right as well...maybe Garyh could shed some light on this confusion.

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Garyh Offline New Member Posts: 12 Join Date: Nov 2007	Tickets -> Show e-mail address the reply is going to - 10-12-2007, 01:38 PM When I do a Post Reply message on a ticket it doesn't show me the email addresses that the reply is going to be sent to. This causes problems at times when someone receives a message that should not have been included.

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	10-12-2007, 04:39 PM Bear, I think he wants to see who its being sent to not who is being CC'ed. He would like to see the TO feild in addtion of the CC field. Siora Solutions Inc. www.sioraIT.com

bear Offline Community Moderator Posts: 688 Join Date: Jan 2005	10-12-2007, 04:48 PM Perhaps you're right, Siora. I was basing it on this comment: "This causes problems at times when someone receives a message that should not have been included." I thought he meant included in addition to the original recipient, since if it was the original recipient, he could just not reply at all. ...read me...

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	10-12-2007, 06:08 PM You could be right as well...maybe Garyh could shed some light on this confusion. Siora Solutions Inc. www.sioraIT.com