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| View Poll Results: Should Kayako add a "Clear Due" option for tickets. | |||
| Yes |     | 3 | 75.00% |
| No |    | 1 | 25.00% |
| Voters: 4. You may not vote on this poll | |||
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(#1)
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| Member Posts: 103 Join Date: Feb 2004 | Clear "Due" time -
07-11-2006, 12:19 AM
I would like to see a feature added to clear a due time off of a ticket. There are times when users reply with notes like "Will let you know if that worked" which we don't want to really delete from the ticket, but requires no reply from us so does not need to be "due". Anyone else think this is needed? |
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(#2)
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| Member Posts: 351 Join Date: Mar 2006 Location: Manipal |
07-11-2006, 06:27 AM
I agree with you, I have always send a reply saying, auto-setting ticket to on-hold! |
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