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Kayako Software Update Discussion, troubleshooting and feedback for the Kayako Software Update.
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(#1)
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| New Member Posts: 5 Join Date: Dec 2006 |  page blank? -
19-03-2008, 02:27 AM
really ... i'm upgranding to last version and ... 1. make download last version 2. read manual 3. upload files [except config.php] 4. when I access /setup ........... page blank  what i make wrong? all the best joao barroca |
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(#2)
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| Community Moderator |
19-03-2008, 03:29 AM
and why did you upload files except config.php ? your suppose to upload config.php especially since there are bunch of changes. Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz I'm Important |
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(#3)
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| New Member Posts: 5 Join Date: Dec 2006 |
19-03-2008, 04:33 AM
Quote:
I read the manual of supporsuite .... and there talk that! we don't overwrite config.php ...... I need re-edit and upload??? | |
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(#4)
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| Community Moderator |
19-03-2008, 05:18 AM
well usually you don't need to but there are a bunch of changes this time in the config.php file so yes you need to re-add your db info and upload the new one... When I upgrade mine I always upload the new config.php just in case. Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz I'm Important |
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(#5)
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| Senior Member  Posts: 2,918 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
19-03-2008, 05:47 AM
Also make sure you upload the files in binary format. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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