Feedback and suggestions

Feedback, suggestions and ideas for the new Kayako.

  1. How we handle feature suggestions

    How to make them and how we handle them.
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  1. Phil R

    Textbox type files

    Phil R, Jul 11, 2016
    Replies:
    2
    Views:
    454
    Gary McGrath
    Aug 16, 2016
  2. brooky

    Feature Request: "I replied quoting you"

    brooky, Aug 12, 2016
    Replies:
    0
    Views:
    388
    brooky
    Aug 12, 2016
  3. cliff

    PHP7

    cliff, Aug 11, 2016
    Replies:
    2
    Views:
    323
    cliff
    Aug 11, 2016
  4. Joe Jordan

    Not planned Offer a self-hosted solution

    Joe Jordan, Jul 5, 2016
    Replies:
    15
    Views:
    995
    Shamil
    Jul 15, 2016
  5. Phil R

    Custom field defaults

    Phil R, Jul 13, 2016
    Replies:
    0
    Views:
    331
    Phil R
    Jul 13, 2016
  6. Phil R

    Planned Agent addition experiance

    Phil R, Jul 8, 2016
    Replies:
    1
    Views:
    393
    Jamie Edwards
    Jul 9, 2016
  7. Jonathan Forrester

    Planned Suggestion (Activities, Audit, Etc)

    Jonathan Forrester, Jul 8, 2016
    Replies:
    1
    Views:
    356
    Jamie Edwards
    Jul 9, 2016
  8. Uli1987

    Planned Change colors of case statuses

    Uli1987, Jul 6, 2016
    Replies:
    1
    Views:
    335
    Jamie Edwards
    Jul 7, 2016
  9. pcchelpdesk

    Planned Ability to see ticket viewer in views

    pcchelpdesk, Jul 1, 2016
    Replies:
    0
    Views:
    302
    pcchelpdesk
    Jul 1, 2016
  10. Tim Kennedy

    Planned Community discussions and feedback forum in the Help Center

    Tim Kennedy, Oct 8, 2011
    Replies:
    16
    Views:
    3,119
    Kevin Reed
    Jun 13, 2016
  11. cse

    Planned Highlight the mandatory custom fields

    cse, Jun 5, 2012
    Replies:
    6
    Views:
    1,300
    Kevin Reed
    Jun 13, 2016
  12. Buchtič_ESET

    Automatic generation of sitemap.xml

    Buchtič_ESET, Jan 7, 2014
    Replies:
    3
    Views:
    1,204
    Aaron Eaton
    Mar 28, 2016
  13. sallebasjan

    Allow users to CC via the support center

    sallebasjan, Mar 27, 2011
    Replies:
    8
    Views:
    1,550
    Dan Couvrette
    Mar 4, 2016
  14. Thomas Stocker

    Planned Using custom fields in macros

    Thomas Stocker, Mar 16, 2015
    Replies:
    1
    Views:
    745
    Freek Haagsma
    Nov 5, 2015
  15. 7thSon

    Pinned Tab icon on Safari 9

    7thSon, Oct 5, 2015
    Replies:
    0
    Views:
    587
    7thSon
    Oct 5, 2015
  16. AKM

    Ability to mass mail users

    AKM, Aug 11, 2010
    Replies:
    15
    Views:
    4,099
    Jamie Edwards
    Nov 22, 2014
  17. baggies1

    Add CC recipients when creating a ticket in the support center

    baggies1, May 24, 2010
    Replies:
    17
    Views:
    4,491
    Gary McGrath
    May 30, 2014
  18. mikehajj

    Mass ticket printing

    mikehajj, Jan 4, 2011 ... 2
    Replies:
    21
    Views:
    4,166
    Drew Keller
    Mar 30, 2012
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