Feedback and suggestions

Feedback, suggestions and ideas for the new Kayako.

  1. How we handle feature suggestions

    How to make them and how we handle them.
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  1. Phil R

    Template variables everywhere

    Phil R, Sep 28, 2016
    Replies:
    0
    Views:
    769
    Phil R
    Sep 28, 2016
  2. Phil R

    User, Organisation and ticket lists

    Phil R, Jul 11, 2016
    Replies:
    4
    Views:
    1,102
    Geeshan
    Sep 27, 2016
  3. Geeshan

    Updated Desktop Client for the NEW Kayako and Alert Engage/Inline

    Geeshan, Sep 27, 2016
    Replies:
    0
    Views:
    688
    Geeshan
    Sep 27, 2016
  4. Geeshan

    Case Print Option

    Geeshan, Sep 27, 2016
    Replies:
    0
    Views:
    691
    Geeshan
    Sep 27, 2016
  5. Sylvia Takla

    Notes at the top of each case

    Sylvia Takla, Sep 22, 2016
    Replies:
    0
    Views:
    774
    Sylvia Takla
    Sep 22, 2016
  6. Robbe Van Daele

    Merge tickets

    Robbe Van Daele, Sep 7, 2016
    Replies:
    2
    Views:
    922
    Gary McGrath
    Sep 12, 2016
  7. Phil R

    Triggers to create toast notifications

    Phil R, Sep 7, 2016
    Replies:
    0
    Views:
    819
    Phil R
    Sep 7, 2016
  8. NickP

    Public Roadmap / Feature Request

    NickP, Sep 7, 2016
    Replies:
    0
    Views:
    846
    NickP
    Sep 7, 2016
  9. Phil R

    Custom zapier event

    Phil R, Sep 5, 2016
    Replies:
    2
    Views:
    939
    Phil R
    Sep 5, 2016
  10. Phil R

    Offer hidden user/org/case fields

    Phil R, Aug 26, 2016
    Replies:
    0
    Views:
    790
    Phil R
    Aug 26, 2016
  11. Kushal Sharma

    Suggestion: Better handling of users and organizations

    Kushal Sharma, Aug 25, 2016
    Replies:
    0
    Views:
    829
    Kushal Sharma
    Aug 25, 2016
  12. Phil R

    Administrative clone functionality

    Phil R, Aug 23, 2016
    Replies:
    0
    Views:
    722
    Phil R
    Aug 23, 2016
  13. peter Morton

    Nested organizations or sub-organizations

    peter Morton, Nov 30, 2010 ... 2
    Replies:
    28
    Views:
    7,064
    Richard Sand
    Aug 18, 2016
  14. Phil R

    Textbox type files

    Phil R, Jul 11, 2016
    Replies:
    2
    Views:
    869
    Gary McGrath
    Aug 16, 2016
  15. brooky

    Feature Request: "I replied quoting you"

    brooky, Aug 12, 2016
    Replies:
    0
    Views:
    672
    brooky
    Aug 12, 2016
  16. Joe Jordan

    Not planned Offer a self-hosted solution

    Joe Jordan, Jul 5, 2016
    Replies:
    15
    Views:
    1,452
    Shamil
    Jul 15, 2016
  17. Phil R

    Custom field defaults

    Phil R, Jul 13, 2016
    Replies:
    0
    Views:
    650
    Phil R
    Jul 13, 2016
  18. Phil R

    Planned Agent addition experiance

    Phil R, Jul 8, 2016
    Replies:
    1
    Views:
    675
    Jamie Edwards
    Jul 9, 2016
  19. Jonathan Forrester

    Planned Suggestion (Activities, Audit, Etc)

    Jonathan Forrester, Jul 8, 2016
    Replies:
    1
    Views:
    673
    Jamie Edwards
    Jul 9, 2016
  20. Uli1987

    Planned Change colors of case statuses

    Uli1987, Jul 6, 2016
    Replies:
    1
    Views:
    612
    Jamie Edwards
    Jul 7, 2016
  21. pcchelpdesk

    Planned Ability to see ticket viewer in views

    pcchelpdesk, Jul 1, 2016
    Replies:
    0
    Views:
    716
    pcchelpdesk
    Jul 1, 2016
  22. Tim Kennedy

    Planned Community discussions and feedback forum in the Help Center

    Tim Kennedy, Oct 8, 2011
    Replies:
    16
    Views:
    3,914
    Kevin Reed
    Jun 13, 2016
  23. cse

    Planned Highlight the mandatory custom fields

    cse, Jun 5, 2012
    Replies:
    6
    Views:
    1,687
    Kevin Reed
    Jun 13, 2016
  24. Buchtič_ESET

    Automatic generation of sitemap.xml

    Buchtič_ESET, Jan 7, 2014
    Replies:
    3
    Views:
    1,622
    Aaron Eaton
    Mar 28, 2016
  25. sallebasjan

    Allow users to CC via the support center

    sallebasjan, Mar 27, 2011
    Replies:
    8
    Views:
    1,971
    Dan Couvrette
    Mar 4, 2016
  26. Thomas Stocker

    Planned Using custom fields in macros

    Thomas Stocker, Mar 16, 2015
    Replies:
    1
    Views:
    1,053
    Freek Haagsma
    Nov 5, 2015
  27. 7thSon

    Pinned Tab icon on Safari 9

    7thSon, Oct 5, 2015
    Replies:
    0
    Views:
    910
    7thSon
    Oct 5, 2015
  28. baggies1

    Add CC recipients when creating a ticket in the support center

    baggies1, May 24, 2010
    Replies:
    17
    Views:
    5,687
    Gary McGrath
    May 30, 2014
  29. mikehajj

    Mass ticket printing

    mikehajj, Jan 4, 2011 ... 2
    Replies:
    21
    Views:
    5,513
    Drew Keller
    Mar 30, 2012
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