SupportSuite, eSupport and LiveResponse

Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

  1. Feature requests

    This is the Kayako 3 feature requests forum, which is largely defunct. Most of the requests have been implemented in Kayako 4.
    Discussions:
    1,522
    Messages:
    5,897
    Latest: End user google/facebook... Vadim H., Apr 28, 2012
    RSS

  2. Installation and upgrading

    Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
    Discussions:
    499
    Messages:
    3,071
    Latest: Question mark characters in... Androniki, Apr 2, 2012
    RSS

  3. Email piping

    E-mail piping issues and related configuration questions are posted here,
    Discussions:
    337
    Messages:
    1,598
    Latest: "Authentication failed (bad... Lance, Dec 14, 2011
    RSS

  4. Kayako InstaAlert, SyncWorks and KayakoMobile

    Discussion, tips and feedback for Kayako's app lineup for Kayako 3.
    Discussions:
    275
    Messages:
    1,933
    Latest: task not visibile in calendar Colt engine srl, Sep 20, 2011
    RSS
Page 1 of 256
Sort by:
Title Start Date
Replies Views
Last Message ↓
  1. Matthew

    The SLA system explained with example implementation

    Sticky
    Matthew, Oct 25, 2007 ... 2
    Replies:
    34
    Views:
    19,929
    josen2006
    Jan 15, 2012
  2. eiden

    Breaklines for popluar programs

    Sticky
    eiden, Jun 7, 2006 ... 2
    Replies:
    35
    Views:
    13,092
    webNpro
    Jan 5, 2012
  3. craigbrass

    Flash Tutorials

    Sticky
    craigbrass, Apr 22, 2007 ... 2
    Replies:
    24
    Views:
    18,090
    deanbrady
    Oct 12, 2010
  4. Matthew

    Using Template Groups - A Tutorial

    Sticky
    Matthew, Feb 13, 2008
    Replies:
    11
    Views:
    13,302
    gbrown100
    Apr 27, 2010
  5. D0ubleStakked

    Exchange 2007 configuration for sending emails from SupportSuite

    Sticky
    D0ubleStakked, Jun 30, 2008
    Replies:
    19
    Views:
    15,467
    MaxxFusion
    Dec 18, 2008
  6. craigbrass

    Clearing Cache on the Hosted Platform

    Sticky
    craigbrass, Aug 13, 2007
    Replies:
    6
    Views:
    4,819
    John Haugeland
    Aug 5, 2008
  7. sboyce

    HOWTO: Making Spell Check work in Kayako SupportSuite

    Locked Sticky
    sboyce, Feb 26, 2008
    Replies:
    1
    Views:
    5,021
    Jamie Edwards
    Feb 26, 2008
  8. alinford

    No Access to Staff?

    alinford, May 16, 2012 at 4:23 PM
    Replies:
    0
    Views:
    13
    alinford
    May 16, 2012 at 4:23 PM
  9. Chris S

    Lock Tickets from other users

    Chris S, Aug 17, 2009
    Replies:
    6
    Views:
    935
    KentW
    May 10, 2012 at 7:20 AM
  10. D0ubleStakked

    Cron mail parser breaks on email

    D0ubleStakked, Dec 4, 2009
    Replies:
    7
    Views:
    1,310
    Ali Dursun
    May 7, 2012
  11. meppy

    Notification when Parser fails

    meppy, Mar 28, 2010
    Replies:
    5
    Views:
    447
    Ali Dursun
    May 7, 2012
  12. Carl Silver

    https / SSL Question

    Carl Silver, Mar 2, 2010
    Replies:
    4
    Views:
    572
    idxman01
    Apr 26, 2012
  13. Morphix

    Joomla integration

    Morphix, Nov 16, 2005
    Replies:
    14
    Views:
    7,104
    cloudhun
    Apr 26, 2012
  14. Osirion

    Embedding Images

    Osirion, Oct 28, 2008
    Replies:
    4
    Views:
    1,253
    Yann Vonlanthen
    Apr 19, 2012
  15. Faisal Kazi

    Customized Resgistration form using php api

    Faisal Kazi, Apr 18, 2012
    Replies:
    0
    Views:
    52
    Faisal Kazi
    Apr 18, 2012
  16. chms

    Canned reply syntax

    chms, Apr 16, 2012
    Replies:
    0
    Views:
    63
    chms
    Apr 16, 2012
  17. skyknight

    Buy and Limit the Tickets

    skyknight, Apr 13, 2009
    Replies:
    5
    Views:
    1,369
    hamish
    Apr 14, 2012
  18. Alexey Chuenko

    Timestamps in live chat

    Alexey Chuenko, Nov 15, 2007
    Replies:
    13
    Views:
    3,221
    MarcGordon
    Apr 13, 2012
  19. MarcGordon

    LiveResponse Time stamp and response time statistics

    MarcGordon, Apr 12, 2012
    Replies:
    0
    Views:
    43
    MarcGordon
    Apr 12, 2012
  20. netarus

    Knowledge Base Statistics

    netarus, Sep 14, 2006
    Replies:
    2
    Views:
    1,703
    Emily
    Apr 11, 2012
  21. Carlos87

    Uploading Images to the Knowledgebase

    Carlos87, Mar 3, 2010
    Replies:
    15
    Views:
    2,079
    williaml
    Apr 5, 2012
  22. SupportGuy

    Kayako performance and load balancing

    SupportGuy, May 6, 2010
    Replies:
    2
    Views:
    399
    garyGBM
    Mar 28, 2012
  23. Xeserve

    What port does liveresponse use?

    Xeserve, Feb 25, 2011
    Replies:
    1
    Views:
    504
    RyanTech Kevin
    Mar 19, 2012
  24. dpurvis

    Tag Generator Language for LiveSupport

    dpurvis, Jul 26, 2009
    Replies:
    6
    Views:
    1,212
    Oded
    Mar 19, 2012
  25. vp911

    Deleting tickets

    vp911, Aug 13, 2006
    Replies:
    4
    Views:
    1,194
    Bashar
    Mar 17, 2012
  26. gavincyba

    Undefined constant 'P_CONNECT' error

    gavincyba, Mar 16, 2012
    Replies:
    0
    Views:
    74
    gavincyba
    Mar 16, 2012
  27. Salman

    Edit Ticket Properties

    Salman, Sep 27, 2009
    Replies:
    3
    Views:
    853
    TimBernier
    Mar 15, 2012
  28. penagy

    Staff users keep getting logged out after a short time

    penagy, Apr 27, 2010
    Replies:
    12
    Views:
    827
    mtalebi
    Mar 14, 2012
  29. Siren

    RSS feed to website page

    Siren, Sep 2, 2006
    Replies:
    16
    Views:
    2,499
    Craig Harper
    Mar 8, 2012
  30. Robert Basil

    Escalations not working.

    Robert Basil, Mar 6, 2012
    Replies:
    3
    Views:
    127
    supportskins
    Mar 7, 2012
  31. Alex H

    Support Ticket dates

    Alex H, May 15, 2010
    Replies:
    4
    Views:
    401
    Drew Keller
    Mar 7, 2012
  32. jon

    Add staff name & email to staff replies?

    jon, Oct 2, 2007
    Replies:
    8
    Views:
    3,091
    jlathrop
    Mar 6, 2012
  33. cknott2243

    Replier and Status not updating on customer reply

    cknott2243, Oct 12, 2008
    Replies:
    8
    Views:
    1,028
    mkdazme
    Feb 28, 2012
  34. Alaina Hardie

    "Rebuild cache" missing

    Alaina Hardie, Feb 14, 2012
    Replies:
    1
    Views:
    224
    Alaina Hardie
    Feb 14, 2012
  35. Graham Brown

    eSupport redirecting to SSL all of a sudden

    Graham Brown, Feb 14, 2012
    Replies:
    0
    Views:
    110
    Graham Brown
    Feb 14, 2012
  36. tobii.michael

    Email Parse rule to search custom field

    tobii.michael, May 8, 2009
    Replies:
    4
    Views:
    1,029
    cginest
    Feb 10, 2012
  37. Linn Stanley

    Problems Changing Default Ticket View

    Linn Stanley, Feb 10, 2012
    Replies:
    0
    Views:
    147
    Linn Stanley
    Feb 10, 2012
Showing threads 1 to 30 of 7,665

Thread Display Options

Loading...
Page 1 of 256